Forum Discussion

pravingoud's avatar
pravingoud
Level 4
8 years ago

Mail missing from jornaling mailbox and Symantec Discovery Accelerator

Dear Team, Kindly help me for missed mail.i am trying to searching a mail from past week.i searched mail through symentec Discovery accelarator(DA). i got all mail of user but DA missed 1 mail of us...
  • GertjanA's avatar
    GertjanA
    8 years ago

    Hello Pravin,

    Glad it got resolved. If an item does not show, almost the first thing to look at is the indexes. As I said earlier :-).

    Thanks for reporting this solved. Can you mark an answer as solution? That way, others know they don't need to assist anymore, and if they have a similar problem, they can see what fixed it.

    Thanks!

pravingoud's avatar
pravingoud
Level 4

Dear Gertjan,

thanks for d reply

fyi

i am looking for inbox item of user.mailbox. the mail got in users inbox but EV and Journaling unable to find that mail.Our client want to know root cause why this is happening and that mail was very critical.pl help gertjan.

 

Regards,

Pravin Goud. 

GertjanA's avatar
GertjanA
Moderator
8 years ago

Hello Pravin,

What popped in mind was that the indexes for your Journal Archive might be behind. If an item is not indexed (yet), it will not appear in a DA search. If you are on EV10/11, verify and/or sync indexes. If you are on an earlier release, verify with support how to do this. They will advise an older verison is not supported, but I am sure if you ask nicely they will assist...

As you found the email in the users inbox, you can see specific criteria for that mail. If you use these, do you find the mail? (use From, and a unique keyword from body, and the date range (with a few days to accomodate lag of archiving).

  • pravingoud's avatar
    pravingoud
    Level 4
    8 years ago

    Dear gertjan,

     

    thankx will update my index service and provising service.

    Dear gertjan now look at matter here again i got each and every mail of that perticular date of 26th may. but which i required mail not found in DA. i searched by all criteria "email" and "subject" or "content line" but still mail not found.when i came to know ironport logs i found logs is there i can see the details of mail and i got there subject line which is required.ironport logs also catched that mail is came inside.now next what should i do? pl help.

    Regards,

    Pravin Goud 

    • GertjanA's avatar
      GertjanA
      Moderator
      8 years ago

      Hello Pravin,

      I advise you to call support.

      They should be able to assist in determining why this specific mail is not in your EV archive. I am not familiar with Ironport. You can call their support too.

       

      • pravingoud's avatar
        pravingoud
        Level 4
        8 years ago

        Dear gertjan,

        can i get any info through messege id?? cause i got subject line and message id on ironport but i am unable to see content.

         

        Regards,

        Pravin Goud.