Forum Discussion

MRWALLEYE's avatar
MRWALLEYE
Level 3
7 months ago

Opening a evault outlook shortcut and selecting 'Move' results in the creation of a new message

Hello All, Noticed something today. If you open a shortcut in outlook and select Move and chose your folder, it creates a new message. Is there anyway to prevent this from happening? ...
Archiving
Enterprise Vault
Moving Shortcuts
Shortcuts
GertjanA's avatar
GertjanA
Moderator
7 months ago

Hi,

I'm not sure, but can you check below:

1 - Right clicking on an archived item shortcut and selecting the 'move to' option does not return the error.

2 - Setting the Exchange Desktop Policy setting for 'allow shortcut copy' to 'on' will prevent this issue as well.

If you adjust the policy, don't forget to sync the mailboxes.