Forum Discussion

Thehound's avatar
Thehound
Level 3
9 years ago

Outlook Add-In errors that make little sense

Hello All, I am once again having issues and hoping someone can advise or point me in the right direction as all I am finding currently is ambiguous documentation. The situation is relatively s...
Enterprise Vault
Information Governance
Windows 7
  • GertjanA's avatar
    GertjanA
    9 years ago

    Drawback being you are officially not supported :-) Veritas supports the clients one version up, one version down. In other words, EV9 client talsk to EV8,9 and 10.

    I've been thinking about this, and perhaps you can try the below:

    In the desktop policy, tab advanced, dropdown Outlook, Outlook Add-In behavior. Change that to Light.

    Sync a user that has the 9 client. Have the user close/open Outlook

    Install the 11 client.

    If that also fails, I would stick with the EV9 client, and open a case with support.

     

Thehound's avatar
Thehound
Level 3
9 years ago

Well the next update is that I have downloaded the files suggested by GertjanA and installed them - but I am getting the same problem.

 

MSI (s) (C8:90) [16:25:06:978]: Product: Symantec Enterprise Vault Outlook Add-In -- Outlook 2010 or later is installed on this computer. You must install the Enterprise Vault HTTP-Only Outlook Add-In.

Outlook 2010 or later is installed on this computer. You must install the Enterprise Vault HTTP-Only Outlook Add-In.
Action ended 16:25:06: ErrOutlook14Installed. Return value 3.
Action ended 16:25:06: INSTALL. Return value 3.
CustomAction  returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 16:25:06: RemoveExistingProducts. Return value 3.
Action ended 16:25:06: INSTALL. Return value 3.
MSI (s) (C8:4C) [16:25:06:978]: Product: Symantec Enterprise Vault Outlook Add-in 11.0.1.3706 -- Installation failed.

MSI (s) (C8:4C) [16:25:06:978]: Windows Installer installed the product. Product Name: Symantec Enterprise Vault Outlook Add-in 11.0.1.3706. Product Version: 11.0.7802. Product Language: 1033. Manufacturer: Symantec Corporation. Installation success or error status: 1603.

 

How are other people managing to install version 11 of the client? Or have they not bothered?

 

Also why would the error message from a unified Outlook client still have error messages that don't relate to it? If the client is unified and so there is no differentiation between clients then how come the error is telling me to use the HTTP client when it no longer exists?

 

Other than starting a support call can anyone think of a way forward? I just want to push the client out, shouldn't be a problem really - but am now tempted to just give everyone a desktop shortcut to the Archive Explorer URL.

 

I do have the HTTP client from EV9 - in fact it is already installed on thousands of machines. It works - what would be the benefit or drawback from just leaving things as they are?

 

Thanks,