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ChayDouglas's avatar
ChayDouglas
Level 4
10 years ago

Prompting For Credentials

Hi Guys,

Since upgrading a customer to Enterprise Vault 11 and upgrading their Search, it no longer works.

Prior to the upgrade it was working fine. Since the upgrade, the search page  stays on the loading circle. If I click around the page, such as advanced or another archive it asks for credentials. Although, when entered, nothing happens and it reprompts - rinse and repeat.

I have followed this technote: http://www.symantec.com/business/support/index?page=content&id=TECH56220

They are also getting errors like: http://www.symantec.com/connect/forums/enterprise-vault-search-cannot-perform-certain-operations as I got when I upgraded my closed environment.

A DTrace of W3wp (attached) gives the follow error:

290    08:18:22.924     [7240]    (w3wp)    <7988>    EV-H    {EVS} Exception: The ChannelDispatcher at 'https://localhost/EnterpriseVault/Search/ClientDataService.svc/BASICS' with contract(s) '"ClientDataService"' is unable to open its IChannelListener. Info:Unhandled Exception in Enterprise Vault Search. || User: CA\svc_sevadmin ||  Diag: Type:System.InvalidOperationException ST:   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(TimeSpan timeout)|   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)|   at System.ServiceModel.ServiceHostBase.OnOpen(TimeSpan timeout)|   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)|   at System.ServiceModel.ServiceHostingEnvironment.HostingManager.ActivateService(String normalizedVirtualPath)|   at System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath) Inner:System.InvalidOperationException: No protocol binding matches the given address 'https://localhost/EnterpriseVault/Search/ClientDataService.svc/BASICS'. Protocol bindings are configured at the Site level in IIS or WAS configuration.|   at System.ServiceModel.Channels.TransportChannelListener.OnOpening()|   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)|   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(TimeSpan timeout)

I am running out of troubleshooting ideas...

Cheers
Chay

 

Enterprise Vault
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • ChayDouglas's avatar
    ChayDouglas
    10 years ago

    Hi Andrew,

    Thanks for the suggestions.

    It was an IIS error. The https bindings was pointing to an incorrect alias of the EV server.

    Issue solved.

    Cheers
    Chay

3 Replies

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  • AndrewB's avatar
    AndrewB
    Moderator
    10 years ago

    sometimes when all else fails i like to suggest to reinstall the binaries. might be willing to try that?

    i found a post about your error if you want to try tinkering with IIS and the config but i noticed your URL is https so just confirm you have all that setup correctly too.

    http://stackoverflow.com/questions/4261180/error-no-protocol-binding-matches-the-given-address

  • ChayDouglas's avatar
    ChayDouglas
    Level 4
    10 years ago

    Hi Andrew,

    Thanks for the suggestions.

    It was an IIS error. The https bindings was pointing to an incorrect alias of the EV server.

    Issue solved.

    Cheers
    Chay

  • AndrewB's avatar
    AndrewB
    Moderator
    10 years ago

    i had a hunch it had something to do with IIS and https but glad you were able to figure it out