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anon1m0us1's avatar
anon1m0us1
Level 6
13 years ago

PST Collections

I ran the locator, and NETAPP & EV finally worked and I was able to locate the PST files.

 

The next step was Running the collector. I ran the task and I received an error:

 

"PST Collector Task Report File: D:\Program Files (x86)\Enterprise Vault\Reports\PstColTask_EVCLUSTER_20120509065249.txt

   5/9/2012 6:52:49 AM PST Collector Task started

Configuration Settings
----------------------

   5/9/2012 6:52:49 AM Number of retries after a networking error: 7
   5/9/2012 6:52:49 AM Delay time before a retry after a networking error: 7 Days
   5/9/2012 6:52:49 AM Location of the holding folder: \\EVCLUSTER\PSTHolding
   5/9/2012 6:52:49 AM Maximum amount of data allowed in the holding folder: 10GB
   5/9/2012 6:52:49 AM Maximum number of PSTs for this server to be held in the holding folder: 50
   5/9/2012 6:52:49 AM PSTs get backed up before being migrated: False
   5/9/2012 6:52:49 AM Archive attribute reset denotes a PST has been backed up: False


** 5/9/2012 7:30:50 AM Could not copy PST file: \\SAN02\nyshared05$\homesny\Jdoe\JDoe.pst : Could not access PST to set it to be read-only. Check that the PST Collector task's log on account has write access to the PST. **

   5/9/2012 7:31:50 AM Migration Status of PST: \\SAN02\C$\vol\vol_cifs_li_shared5_homesny\qt_cifs_ny_shared5\homesny\Jdoe\JDoe.pst has been reset to: Ready to Copy

 

 

The job so far seems to be hanging. After this error, the Log file has not be updated, but the Collector task still says processing. I do not see any files in PST Holding directory, nor any alerts ibn event log.

 

 

  • Have you tried to manually copy the PST from that share locally as the VSA?  Is the Collector running as the VSA?  Usually you would want the PST Locator/Collector running as a Domain Admin so it can reach and access remote systems.

    Hope this helps.

  • Have you tried to manually copy the PST from that share locally as the VSA?  Is the Collector running as the VSA?  Usually you would want the PST Locator/Collector running as a Domain Admin so it can reach and access remote systems.

    Hope this helps.

  • The issue was that orginally the account was not running under VSA. I changed it, but the count was already  set at 1. I did a reset count and reran the task and it now works.

     

    Thanks,

    Isaac