Forum Discussion

markr1963-2's avatar
markr1963-2
Level 3
10 years ago

PST ingestion

Hi I have a customer that is using client side PST ingestion that seems to work except for a lack of shortcuts and folders in Outlook despite the PST policy having those options selected.  I have ...
Configuring
Enterprise Vault
Information Governance
Not Applicable
Troubleshooting
  • TonySterling's avatar
    TonySterling
    10 years ago

    If you re-ingest the pst it would create duplicates.

    If you need shortcuts you would have to use the Archive Export Wizard and restore the mail under the PST root folder, set the registry key IgnoreEVDates to 3 and re-archive the mailbox.  Depending how large the mailbox is you might have to increase the Exchange Quota.

    See:

    How to re-create Enterprise Vault shortcuts that have been deleted in a mailbox, or were not created because of PST Migration or Mailbox Archiving Policy settings.
    Article:TECH49033     |     Created: 2006-01-15     |     Updated: 2014-08-05     |     Article URL http://www.symantec.com/docs/TECH49033

     

TonySterling's avatar
TonySterling
Moderator
10 years ago

If you re-ingest the pst it would create duplicates.

If you need shortcuts you would have to use the Archive Export Wizard and restore the mail under the PST root folder, set the registry key IgnoreEVDates to 3 and re-archive the mailbox.  Depending how large the mailbox is you might have to increase the Exchange Quota.

See:

How to re-create Enterprise Vault shortcuts that have been deleted in a mailbox, or were not created because of PST Migration or Mailbox Archiving Policy settings.
Article:TECH49033     |     Created: 2006-01-15     |     Updated: 2014-08-05     |     Article URL http://www.symantec.com/docs/TECH49033