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Stratos's avatar
Stratos
Level 3
11 years ago

"Sent Items" do not appear in Archive Explorer

Hi,

We have installed Enterprise Vault 10.0.4 on a Windows 2008R2 x64 server. Archiving is working well but when we open the Archive Explorer on a Windows 8.1 / Outlook 2010 PC we cannot see the "Sent Items" . We only see "Inbox" and its subfolders , if any, under the archived mailbox. The archived sent items can easily found by search. 

 

Can anybody help on this ?

Thanks

 

 

 

Configuring
Enterprise Vault
Information Governance
Windows Server (2003-2008)
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    11 years ago

    Very likely to just be an internet explorer caching issue. Try clearing your IE cache and/or 'Refresh' at the top level of Archive Explorer.

15 Replies

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  • JesusWept3's avatar
    JesusWept3
    Level 6
    11 years ago
    Can you show a screenshot of an item found in search.asp that shows it's in the sent items? And this mailbox is the users primary mailbox right? Or is it one the user has been given access to, like a shared mailbox?
  • Stratos's avatar
    Stratos
    Level 3
    11 years ago

    Thank you JesusWept3 for your reply,

    This mailbox is the users primary mailbox. I'm attaching the first screenshot for the user's mailbox. There are two sent items archived. The second is the search results for one of the two archived mails.

    Stratos.

     

     

     

     

  • GabeV's avatar
    GabeV
    Level 6
    11 years ago

    Hi Stratos,

    What version of Internet Explorer are you using in this client? If you are using Internet Explorer 11, that might explain this behavior. Can you reproduce this issue in another client with IE 8 or 9?

  • Stratos's avatar
    Stratos
    Level 3
    11 years ago

    Hi GabeV,

    Yes, I've IE 11  on one PC but there is another PC that is experiencing the same problem with IE 10.

     

    Thanks

     

  • Stratos's avatar
    Stratos
    Level 3
    11 years ago

    Hi RahulG,

    Thank you for your reply. No strange things in EnterpriseVaultDirectory database. Everything in there is as expected.

    Stratos.

     

     

     

     

  • Stratos's avatar
    Stratos
    Level 3
    11 years ago

    GabeV,

    No, we don't. But the problem seems to be on the outlook client (and the EV add-in maybe) because when we click  Enterprise Vault - > Archive Vault we see nothing but the Inbox under the archived mailbox. I've checked the EnterpriseVaultDirecory database (article id TECH52763) and everything seems to be OK in there.

    Stratos.

     

     

     

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    11 years ago

    What about in Virtual Vault - what does that look like?

     

    If you haven't got enabled try the following:

     

     

    http://nameofevserver/enterprisevault/GetArchiveFolderHierarchy.aspx?archiveid=ID

     

    Note: The Enterprise Vault server name should be used in place of 'nameofevserver'

    Note: The Archive ID for the archive should be used at the end of the query. This can be obtained from the 'Advanced tab' on the properties of the archive in the Vault Admin Console.

     

    Example output:

    <?xml version="1.0" encoding="UTF-8"?>

    <MDCSyncResponse msg="SUCCESS" hr="0">

    <GetArchiveFolderHierarchyResponse>

    <Folders>

    <Folder VaultEntryId="1D15BA475D5777B45876FF40DE5B116201110000rowi01-ev-01.rowiev.local" FolderName="Top of Information Store" RetentionCategoryID="1C3DDDEF78408D0498638C10229B7C4831b10000rowi01-ev-01.rowiev.local" IsManaged="0" Deleted="0" IsDeletable="1" ExistsInMbx="1" FolderIcon="0">

    <Folder VaultEntryId="1B0EBD53A1B98544F8EFB11C7C6075D3E1110000rowi01-ev-01.rowiev.local" FolderName="Inbox" IsManaged="0" Deleted="0" IsDeletable="1" ExistsInMbx="1" FolderIcon="1"/></Folder>

    </Folders>

    </GetArchiveFolderHierarchyResponse>

    </MDCSyncResponse>

     

  • GabeV's avatar
    GabeV
    Level 6
    11 years ago

    Archive Vault? You meant Archive Explorer, right? When you click in Archive Explorer in Outlook, that's a Internet Explorer window inside the Outlook client. Try to open Archvie Explorer directly from the IE 10 browser http://<your-ev-server>/EnterpriseVault/ArchiveExplorerUI.asp and see if you have the same issue. If so, enable compatibility mode and verify if you get the Sent Items folder.