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chanaka_athukor's avatar
chanaka_athukor
Level 4
14 years ago

Symantec Enterprise Vault HTTP-Only Outlook Add-in-en.msi Installation

Hi Guys,

 We are using EV 9.0 and i want to install the EV outlook add in. I want to install software to my client pcs using remote silently.

I tried to use the below command and it's required the user intraction.

 

msiexec /i "d:\Tools\S0100032.73.System\Symantec Enterprise Vault HTTP-Only Outlook Add-in-en.msi" TARGETDIR="C:\Program Files (x86)" /qb Allusers=1
 
 
I want to install the client without any user interraction. 
 
need help.
Agents
Enterprise Vault
Information Governance
Windows
  • JesusWept3's avatar
    JesusWept3
    14 years ago
    Use the setup.exe required for win7/uac machines, they started doing that for 9 SP3
  • TonySterling's avatar
    TonySterling
    Moderator
    14 years ago

    Have you tried the to use a /qn?  /qb is Basic UI.  http://msdn.microsoft.com/en-us/library/windows/desktop/aa367988%28v=vs.85%29.aspx

    See the following threads where this was discussed

    https://www-secure.symantec.com/connect/forums/we-are-about-deploy

    https://www-secure.symantec.com/connect/forums/silent-upgrade-ev-client-while-outlook-open

  • chanaka_athukor's avatar
    chanaka_athukor
    Level 4
    14 years ago

    Thanks for the reply. 

    I used the /qn switch and nothing happen in back end. i don't know the reason.

     

    i created the log file and i found below error. when i used the /qn

    command

    msiexec /i "d:\Tools\S0100032.73.System\Symantec Enterprise Vault HTTP-Only Outlook Add-in-en.msi" TARGETDIR="C:\Program Files (x86)" /qn ALLUSERS=1

    Windows Client: Windows 7

    MSI (s) (3C:AC) [23:29:25:063]: Windows Installer installed the product. Product Name: Symantec Enterprise Vault HTTP-only Outlook Add-In. Product Version: 9.0.5169. Product Language: 1033. Manufacturer: Symantec Corporation. Installation success or error status: 1602.

     

    attached the log file. need help

  • TonySterling's avatar
    TonySterling
    Moderator
    14 years ago

    Did you try running the installation against a clean machine or the one you tried previously?

  • Percy_Vere's avatar
    Percy_Vere
    Level 6
    14 years ago

    The log shows the following error:

    MSI (s) (3C:AC) [23:29:13:104]: MSI_LUA: Elevation required to install product, will prompt for credentials

     

    MSI (s) (3C:AC) [23:29:25:061]: MSI_LUA: Credential Request return = 0x800704C7
    MSI (s) (3C:AC) [23:29:25:062]: Note: 1: 1708 
    MSI (s) (3C:AC) [23:29:25:062]: Product: Symantec Enterprise Vault HTTP-only Outlook Add-In -- Installation failed.
     
    This technote infers the problem is a system /machine policy issue -http://msdn.microsoft.com/en-us/library/windows/desktop/aa369758(v=vs.85).aspx
     
    Try disabling all group policy settings.
  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago
    Use the setup.exe required for win7/uac machines, they started doing that for 9 SP3
  • chanaka_athukor's avatar
    chanaka_athukor
    Level 4
    14 years ago

    Thanks for the reply. according to our internal policy i cannot disable the UAC.

     

    is there any way to silent install without disable UAC.