Forum Discussion
GertjanA
5 years agoModerator
Hello Dan,
If in DA client, you click on All Cases, do old cases show as Closed? If they do, open them, then clear Legal Hold on them.
If the old cases are gone, you need to log a case to support. I had the same (12.3 EV), albeit in regards to running Storage Expiry, but items were on hold. The support guy I worked with was very knowledgable, and had a script to remove the Legal Hold.
I don't believe you can fix this yourself, open a case.
- Dan_A15 years agoLevel 4
I opened a support case and was able to have the problem resolved.
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