Vault Cache - no vault available
We have just deployed EV 11 for Exchange, and we encountered a peculiar issue
Background
Server - EV 11.0.1 CHF2
Client - Outlook 2010
Plugin - Enterprise Vault Client 11.0.0.1444 (Light functionality enabled)
Case
we have a user whose Vault Cache cannot be displayed.
we have tried the following
1. reinstall EV plugin
2. reset EV client
3. recreate Outlook profile
4. tried login on different machines
5. renamed the KVS folder
6. tried accessing http://evserver/enterprisevault/listarchives.aspx, it lists the Archives of the user
7. from Outlook client, we did a Search vault, and we can see the Archives.
we noticed the following
1. KVS folder is empty - only a DownloadTasks.xml
2. there are multiple Outlook profiles with the name EnterpriseVault..... (see attached), which are empty. these profiles are also reflected in Registry. Other users do not have these additional profiles
will appreciate if someone can assist on this, thank you!