Forum Discussion

Jvansym's avatar
Jvansym
Level 3
14 years ago

Virtual Vault Not Displaying In The Navigation Bar

Hello Everyone, I'm having an issue with one particular user where his Virtual Vault is not displaying in the navigation bar in Outlook. We are currently using Outlook 2007 SP2 with Exchange 2007 S...
Enterprise Vault
Information Governance
Troubleshooting
  • JesusWept3's avatar
    JesusWept3
    14 years ago

    heres your issue

    15/02/2011 17:25:59.545[7984]: DesktopCommon::UseRPCOverHTTP: 0x0
    15/02/2011 17:25:59.545[7984]: RPC over HTTP is enabled (flags = 39)

    You most likely have RPC over HTTP restrictions set to Disable Virtual Vault in the Desktop Policy
     

Rob_Wilcox1's avatar
Rob_Wilcox1
Level 6
14 years ago

I'd agree, a client trace will tell us more, and it'll show whether Outlook is in online, or cached mode.