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HELPMEOUT's avatar
HELPMEOUT
Level 2
14 years ago

I need help removing a trojan.malscript!html manually.

How are you?  Hopefully you're well.  I just installed Norton 2011 Anti virus for my home computer.  I did a complete scan and when I reviewed the results I noticed that I had a virus called Trojan.M...
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  • Thomas_K's avatar
    Thomas_K
    14 years ago

    Before scanning in Safe-mode, delete all your temporary files, run a Disk Cleanup (right-click the C drive, Properties, Disk Cleanup) - that will delete all the files that are in these temporary locations, as well as IE's temporary files, etc.

    If that fails to remove the threat, Symantec provides the Power Eraser Tool to remove deeply embedded malware and virus's that normal AV cannot always detect.

    http://security.symantec.com/nbrt/npe.asp?lcid=1033&origin=default

     

    Best,

    Thomas

Thomas_K's avatar
Thomas_K
Level 6
14 years ago

Before scanning in Safe-mode, delete all your temporary files, run a Disk Cleanup (right-click the C drive, Properties, Disk Cleanup) - that will delete all the files that are in these temporary locations, as well as IE's temporary files, etc.

If that fails to remove the threat, Symantec provides the Power Eraser Tool to remove deeply embedded malware and virus's that normal AV cannot always detect.

http://security.symantec.com/nbrt/npe.asp?lcid=1033&origin=default

 

Best,

Thomas