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Clint's avatar
Clint
Level 3
12 years ago

MySymantec Customer Support Manage Case Link Down?

After logging into MySymantec, can anyone get to the "Manage Case" link under the Customer Support section without always being prompted by that customer support portal registration form?  I previous...
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  • Clint's avatar
    Clint
    12 years ago

    My local Symantec SE ended up talking to someone internally who reset my SymAccount after which I could FINALLY get into Customer Support case management!  It's unfortunate frontline support wasn't able to do this so I could've avoided all of the phone calls I made trying to get people to understand the problem I was having.

Clint's avatar
Clint
Level 3
12 years ago

I've already called the number listed here in addition to a tech support and customer support number but they keep bouncing me back and forth between the two groups.  Customer Support says it's a technical problem and Tech Support says because I'm not having a technical problem with one of their products to call customer support.  They don't seem to know who to contact if I'm having a MySymantec website issue.

Anyway, I called Customer Care again today where the person I spoke to said he'd forward my case to another group although couldn't tell me exactly who would handle the case.  He just gave me a precanned response to expect a response in 24-48 hour but think they told me the same thing last week when I first called.  Now I'll have to wait till Friday and hope that they understand the issue I'm having.  Thank goodness I don't have a problem creating/managing tech support cases.