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Try typing the product name e.g. Symantec Backup Exec ... The website should auto-complete you input.

First I tried

STEP 1

Select a Category

Product name: Backup Exec System Recovery Manager Option

Product version: 10.0

Platform: Windows Server (x86)

Platform Version: Enterprise Edition (x86)

STEP 2

Provide Details

No changes I just clicked Yes – continue to create this case.

Then I get this error

“Submit the Case

 Your attempt to submit a case to Symantec has failed due to an invalid Product/Version. You can check the product/version and resubmit the case, or contact technical support Symantec Technical Services”

So I did click Symantec Technical Services

After spending 90minutes with tech support we found the version was

Backup Exec System Recovery 2010 Installer SP1 Version 9.0.1

So I tried to create a case for the version 9.0.1

STEP 1

Select a Category

Product name: Backup Exec System Recovery Manager Option

Product version: 9.0

Platform: Windows Server (x86)

Platform Version: Enterprise Edition (x86)

STEP 2

Provide Details

No changes I just clicked Yes – continue to create this case.

Then I get this error

“Submit the Case

 Your attempt to submit a case to Symantec has failed due to an invalid Product/Version. You can check the product/version and resubmit the case, or contact technical support Symantec Technical Services”

I tried different versions of BESR2010

STEP 1

Select a Category

Product name: Backup Exec System Recovery Desktop Edition

Product version: 2010 .2 SP2

Platform: Windows Server (x86)

Platform Version: Enterprise Edition (x86
 

still no luck?

Isn't the product name Symantec Backup Exec System Recovery Server ? Give this one a try.

I tried Backup Exec System Recovery Server 

same error

 Submit the Case
 Your attempt to submit a case to Symantec has failed due to an invalid Product/Version. You can check the product/version and resubmit the case, or contact technical support Symantec Technical Services

Return to MySupport Home  

Thanks for trying

I don’t know if it’s me selecting inappropriate options
If there is a problem with my account
Or is there a problem with MySupport.com?
I would like to find out but how who do I call
All support contacts point to product support no support for MySupport.com?

So for this combination i could successfully file a case:

Category: Backup up

Product: Backup Exec System Recovery Server Edition

Version: 2010

Platform: Windows Server 2003 R2

Platform VersioN: Standard Edition (x86)

Agent: Backup Exec System Recovery Management Solution

Agent Version: 2010

So it would seem there is something wrong with my account
Thanks for your help
 

Any ideas on how to get help from Symantec?

Hm, maybe you could try calling Symantec support on the phone ?

I did get contacted from Contact Center Support Team via email

He escalated the case to there next level team and the issue is now partially resolved

They got Backup Exec System Recovery Manager Option working but Backup Exec System Recovery Desktop Edition still not working

Also under Products & Maintenance tab no current products are listed

Only products from 2007 how to get this updated?

Do your Products & Maintenance list current products?

Where is this "Products & Maintenance" on mysupport.symantec.com ?