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Steve_Rice_2's avatar
Steve_Rice_2
Level 2
4 years ago

5230 unable to elevate permissions

dealing with full root partition and trying to override the IPS policy /opt/Symantec/sdcssagent/IPS/sisipsoverride.sh getting a message 'Unable to communicate with the SDCSS Util Daemon'   need a...
  • Steve_Rice_2's avatar
    Steve_Rice_2
    4 years ago

    I opened a case and was given steps to boot to single user mode with IPS shutdown.

     

    I was able to log in and clear out a MegaSAS.log file which has grown quite large.  That was enough to get the system back up for backup processing.  Will look things over for other files to clean up.

quebek's avatar
quebek
Moderator

hey

maybe some process died... I would try to reboot, or open a case with Vertias...

Of course elevate did not work, right?

Steve_Rice_2's avatar
Steve_Rice_2
Level 2
4 years ago

Any idea what processes to check on?  I have rebooted the appliance once and the results did not change.  Maybe a 2nd reboot will do the trick :)

  • quebek's avatar
    quebek
    Moderator
    4 years ago

    hey

    Second most likely will not do it...

    On my 3.1.2 appliance I have such outcomes for this command

    ps -ef|grep sdc
    root 24167 1 1 Feb17 ? 00:22:57 /opt/Symantec/sdcssagent/IDS/bin/sisidsdaemon
    sisips 24251 1 0 Feb17 ? 00:00:19 /opt/Symantec/sdcssagent/IPS/bin/sisipsdaemon
    sisips 24259 1 0 Feb17 ? 00:00:00 /opt/Symantec/sdcssagent/IPS/bin/sisipsutildaemon

     

    • Steve_Rice_2's avatar
      Steve_Rice_2
      Level 2
      4 years ago

      mine looks the same

       

      maintenance-!> ps -ef|grep sdc
      root 5473 1 42 09:26 ? 00:06:40 /opt/Symantec/sdcssagent/IDS/bin/sisidsdaemon
      sisips 5598 1 0 09:26 ? 00:00:00 /opt/Symantec/sdcssagent/IPS/bin/sisipsdaemon
      sisips 5603 1 0 09:26 ? 00:00:00 /opt/Symantec/sdcssagent/IPS/bin/sisipsutildaemon
      mainten+ 36457 35951 0 09:42 pts/0 00:00:00 grep sdc
      maintenance-!> /opt/Symantec/sdcssagent/IPS/sisipsoverride.sh
      Symantec Data Center Security Server Policy Override

      Unable to communicate with the SDCSS Util Daemon.

      • t_jadliwala's avatar
        t_jadliwala
        Level 4
        4 years ago

        Ok try the below steps.

         

        ps -ef | grep -i sdcs

        In a environment where it is ok you should get these services running:

        /opt/Symantec/sdcssagent/IDS/bin/sisidsdaemon
        /opt/Symantec/sdcssagent/IPS/bin/sisipsdaemon
        /opt/Symantec/sdcssagent/IPS/bin/sisipsutildaemon

        on the appliance with the issue, the highlighted one above had stopped running.

        to get it running, return to the CLISH and in Support run the following:

        Service Restart sisipsutildaemon

        you should get this output:  - [Info] Restarted sisipsutildaemon service.

        now all you need to do is run /opt/Symantec/sdcssagent/IPS/sisipsoverride.sh and the rest is BAU