(VMware snapshot) failed with 25: SYM_VMC_FAILED_TO_CREATE_SNAPSHOT
i want to save this vmware client but i got this error it's more than one month please any help :
17/05/2024 11:14:59 - Info nbjm(pid=35776) starting backup job (jobid=325227) for client Edge%20Fondation%20Moh%20V-0, policy VM_vcenter_Daily_new_v2, schedule Full
17/05/2024 11:14:59 - Info nbjm(pid=35776) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=325227, request id:{BA109000-6704-4703-9DF9-717ACAC3C53F})
17/05/2024 11:14:59 - requesting resource backupvm-cloud-hcart3-robot-tld-1
17/05/2024 11:14:59 - requesting resource backupvm-cloud.NBU_CLIENT.MAXJOBS.Edge%20Fondation%20Moh%20V-0
17/05/2024 11:14:59 - requesting resource backupvm-cloud.VMware.snapshot.vCenter.vcenter.iam.ma
17/05/2024 11:14:59 - granted resource backupvm-cloud.NBU_CLIENT.MAXJOBS.Edge%20Fondation%20Moh%20V-0
17/05/2024 11:14:59 - granted resource backupvm-cloud.VMware.snapshot.vCenter.vcenter.iam.ma
17/05/2024 11:14:59 - granted resource HZBQQG
17/05/2024 11:14:59 - granted resource HP.ULTRIUM6-SCSI.006
17/05/2024 11:14:59 - granted resource backupvm-cloud-hcart3-robot-tld-1
17/05/2024 11:14:59 - estimated 0 Kbytes needed
17/05/2024 11:14:59 - begin Parent Job
17/05/2024 11:14:59 - begin Application Snapshot, Step By Condition
Status 0
17/05/2024 11:14:59 - end Application Snapshot, Step By Condition; elapsed time: 0:00:00
17/05/2024 11:14:59 - begin Application Snapshot, Read File List
Status 0
17/05/2024 11:14:59 - end Application Snapshot, Read File List; elapsed time: 0:00:00
17/05/2024 11:14:59 - begin Application Snapshot, Create Snapshot
17/05/2024 11:14:59 - started
17/05/2024 11:15:00 - Info bpbrm(pid=20592) Edge%20Fondation%20Moh%20V-0 is the host to backup data from
17/05/2024 11:15:00 - Info bpbrm(pid=20592) reading file list for client
17/05/2024 11:15:00 - Info bpbrm(pid=20592) start bpfis on client
17/05/2024 11:15:00 - started process bpbrm (20592)
17/05/2024 11:15:02 - Info bpbrm(pid=20592) Starting create snapshot processing
17/05/2024 11:15:04 - Info bpfis(pid=34628) Backup started
17/05/2024 11:15:04 - snapshot backup of client Edge%20Fondation%20Moh%20V-0 using method VMware_v2
17/05/2024 11:15:06 - Critical bpbrm(pid=20592) from client Edge%20Fondation%20Moh%20V-0: FTL - VMware_freeze: VIXAPI freeze (VMware snapshot) failed with 25: SYM_VMC_FAILED_TO_CREATE_SNAPSHOT
17/05/2024 11:15:06 - Critical bpbrm(pid=20592) from client Edge%20Fondation%20Moh%20V-0: FTL - vfm_freeze: method: VMware_v2, type: FIM, function: VMware_v2_freeze
17/05/2024 11:15:06 - Critical bpbrm(pid=20592) from client Edge%20Fondation%20Moh%20V-0: FTL -
17/05/2024 11:15:06 - Critical bpbrm(pid=20592) from client Edge%20Fondation%20Moh%20V-0: FTL - vfm_freeze: method: VMware_v2, type: FIM, function: VMware_v2_freeze
17/05/2024 11:15:06 - Critical bpbrm(pid=20592) from client Edge%20Fondation%20Moh%20V-0: FTL -
17/05/2024 11:15:06 - Critical bpbrm(pid=20592) from client Edge%20Fondation%20Moh%20V-0: FTL - snapshot processing failed, status 156
17/05/2024 11:15:06 - Critical bpbrm(pid=20592) from client Edge%20Fondation%20Moh%20V-0: FTL - snapshot creation failed, status 156
17/05/2024 11:15:06 - Warning bpbrm(pid=20592) from client Edge%20Fondation%20Moh%20V-0: WRN - ALL_LOCAL_DRIVES is not frozen
17/05/2024 11:15:06 - Info bpfis(pid=34628) done. status: 156
17/05/2024 11:15:06 - end Application Snapshot, Create Snapshot; elapsed time: 0:00:07
17/05/2024 11:15:06 - Info bpfis(pid=34628) done. status: 156: snapshot error encountered
17/05/2024 11:15:06 - end writing
Status 156
17/05/2024 11:15:06 - end Parent Job; elapsed time: 0:00:07
17/05/2024 11:15:06 - begin Application Snapshot, Stop On Error
Status 0
17/05/2024 11:15:06 - end Application Snapshot, Stop On Error; elapsed time: 0:00:00
17/05/2024 11:15:06 - begin Application Snapshot, Resources For Cleanup
17/05/2024 11:15:06 - requesting resource backupvm-cloud.VMware.snapshot.vCenter.vcenter.iam.ma
17/05/2024 11:15:06 - granted resource backupvm-cloud.VMware.snapshot.vCenter.vcenter.iam.ma
Status 0
17/05/2024 11:15:06 - end Application Snapshot, Resources For Cleanup; elapsed time: 0:00:00
17/05/2024 11:15:06 - begin Application Snapshot, Delete Snapshot
17/05/2024 11:15:07 - Info bpbrm(pid=14136) Starting delete snapshot processing
17/05/2024 11:15:07 - started process bpbrm (14136)
17/05/2024 11:15:09 - Info bpfis(pid=19188) Backup started
17/05/2024 11:15:09 - Critical bpbrm(pid=14136) from client Edge%20Fondation%20Moh%20V-0: cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.Edge@20Fondation@20Moh@20V-0_1715940899.1.0
17/05/2024 11:15:09 - Info bpfis(pid=19188) done. status: 4207
17/05/2024 11:15:09 - end Application Snapshot, Delete Snapshot; elapsed time: 0:00:03
17/05/2024 11:15:09 - Info bpfis(pid=19188) done. status: 4207: Could not fetch snapshot metadata or state files
17/05/2024 11:15:09 - end writing
Status 4207
17/05/2024 11:15:09 - end Parent Job; elapsed time: 0:00:10
Status 156
17/05/2024 11:15:09 - end operation
snapshot error encountered (156)