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elanmbx's avatar
elanmbx
Level 6
8 years ago

5230: Upgrading from 2.7.3 -> 3.0

Having an issue with a media server I'm trying to upgrade from 2.7.3 to 3.0.  Failing with error:

"NetBackup jobs are currently in progress. Stop all NetBackup jobs and then try the upgrade again. The software upgrade has been aborted!"

Funny thing is... this is a new appliance and is not in production yet... so there are *never* jobs running on it.

And when I do a "bpps -x" there are no jobs running that I can see:

# bpps -x
NB Processes
------------
root 73486 1 0 18:13 ? 00:00:00 /usr/openv/netbackup/bin/private/nbatd -c /usr/openv/var/global/vxss/eab/data
root 73497 1 0 18:13 ? 00:00:00 /usr/openv/netbackup/bin/vnetd -standalone
root 73505 1 0 18:13 ? 00:00:00 /usr/openv/netbackup/bin/bpcd -standalone
root 73565 1 0 18:13 ? 00:00:00 /usr/openv/netbackup/bin/nbdisco
root 73717 1 0 18:13 ? 00:00:00 /usr/openv/pdde/pdcr/bin/spad
root 73933 1 47 18:13 ? 00:01:32 /usr/openv/pdde/pdcr/bin/spoold
root 74255 1 0 18:14 ? 00:00:00 /usr/openv/netbackup/bin/nbrmms
root 74310 1 0 18:14 ? 00:00:00 /usr/openv/netbackup/bin/nbsl
root 74391 1 0 18:14 ? 00:00:00 /usr/openv/netbackup/bin/nbsvcmon
root 75547 74255 0 18:14 ? 00:00:00 /usr/openv/netbackup/bin/admincmd/bpstsinfo -DPSPROXY
root 75548 74255 0 18:14 ? 00:00:00 /usr/openv/netbackup/bin/admincmd/bpstsinfo -DPSPROXY


MM Processes
------------
root 74108 1 0 18:13 ? 00:00:00 /usr/openv/volmgr/bin/ltid
root 74139 1 0 18:13 ? 00:00:00 vmd
root 74313 74108 0 18:14 ? 00:00:00 tldd
root 74386 74108 0 18:14 ? 00:00:00 avrd


Shared Symantec Processes
-------------------------
root 49479 1 0 18:12 ? 00:00:00 /opt/VRTSpbx/bin/pbx_exchange

  • Even's avatar
    Even
    7 years ago

    It shows this behaviour every now and then. Try again or do a reboot, give it time to "settle" and try again. The appliance runs a test job before starting the upgrade. Sometimes it's to fast, and the testjob backup, restore, expire havn't finished yet.

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  • Systems_Team's avatar
    Systems_Team
    Level 6
    8 years ago

    Hi Elanmbx,

    I did a bit of a search regarding your issue and came up with several hits, but the one below is the only one that seemed possibly relevant to you:

    https://www.veritas.com/support/en_US/article.000024704

    I know the article references versions earlier than yours and you say the appliance is new and not in Prod, and never has any jobs running - but just wondering if it may have some old images on it as discussed in this article.

    Hope this helps,

    Steve

    • elanmbx's avatar
      elanmbx
      Level 6
      8 years ago

      Yup - already been through that Tech Note.  No help in this case... 

      • elanmbx's avatar
        elanmbx
        Level 6
        8 years ago

        Grrrr... frikkin' mystery now.  I decided to bump up the logging to see if I could get further info on the error:

        vcfgxlogcfg -a -p 409 -o 8 -s DiagnosticLevel=6

        vcfgxlogcfg -a -p 409 -o 8 -s DebugLevel=6

        Ran "Install" from the CLISH to generate the error... and this time it worked.  Upgrade is presently progressing apparently normally.

        I have no idea what changed that would now allow the upgrade to proceed.

        But it is proceeding, so I will just get on with my day. :)

  • Even's avatar
    Even
    Level 5
    7 years ago

    It shows this behaviour every now and then. Try again or do a reboot, give it time to "settle" and try again. The appliance runs a test job before starting the upgrade. Sometimes it's to fast, and the testjob backup, restore, expire havn't finished yet.