Forum Discussion

bcsupport's avatar
bcsupport
Level 4
2 years ago

Unable to connect to Master server thru Administration Console

Netbackup appliance 5240 running 3.1.2 Trying to connect to the master server via the Administrator Console and get this error: Unable to login, status:7656 The revocation status of the host certif...
  • davidmoline's avatar
    davidmoline
    2 years ago

    Hi bcsupport 

    There are a number of articles that describe similar problems to what you are encountering - do a search for the string you encounter and start there. 

    The first log files to check are the nbwebservice (/usr/openv/logs/nbwebservice), and also the logs in /usr/openv/wmc/webserver/logs. 

    The nbwmc startup process is a shell script - you can try debugging that and see where it is failing.  

    Beyond that version 8.1.2 is in extended support phase, so you should be able to pay extra to get support on the old version. 

    Another option depending on what is currently on the appliance may be to re-image and start afresh.

    Cheers
    David

bcsupport's avatar
bcsupport
Level 4
2 years ago

It appears that the Netbackup Web management Console service is not starting and when I issue the command to start it I get this error:

Starting Netbackup Web Management Console could take a couple of minutes. . . . .. 

NetBackup Web management Console not started.

I am not sure why this is not starting.  Is there a way to troubleshoot this?

  • davidmoline's avatar
    davidmoline
    Level 6
    2 years ago

    Hi bcsupport 

    There are ways to troubleshoot this, but your best option is to log a case with support.

    If WMC is not running then a lot of others things which depend on it won't work either.

    David