Forum Discussion

chack22's avatar
chack22
Level 4
13 years ago

(13) file read failed

Windows 2003 client running 7.0.1 getting an Error bpbrm socket read failed, Access is denied (5) and then error info bpbkar32 done, status: 13: file read failed. These client were previously runni...
7.1.x and Earlier
Backing Up
Backup and Recovery
Error messages
NetBackup
Troubleshooting
  • Marianne's avatar
    Marianne
    13 years ago

    Check NetBackup Client service logon account. It sometimes reset to LocalSystem during an upgrade, which might result in insufficient permissions to backup all files/folders. Ensure logon account is a domain user with sufficient permissions.

    Please enable bpbkar and bpfis log folders on Client for further troubleshooting.

Mark_Solutions's avatar
Mark_Solutions
Level 6
13 years ago

You mention firewall rules but is the client actually behind a firewall?

The default ports used can change when going from 6.5 to 7

vnetd can become the default if the client exists in the Client Attributes section of the Master Servers host properties

If it does have to live behind a firewall then pin it to vnetd only

Having said that i still wouldnt expect an access denied message so need the bpcd, vnetd and bpbkar logs from teh client for a better idea.