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nbuengr2's avatar
nbuengr2
Level 4
10 years ago

Adding Media Server

Hi All,

Currently our customer will add a new media server on their NBU Master server, the problem is that, when they use the Device Config Wizard on the master server, the new media server cant be seen on the Device Config Wizard. They already added the new media server on the /etc/hosts of NBU Master Server.

What else do we need to config inorder that we can see the new media on the device wizard?

 

Thanks!

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  • Marianne's avatar
    Marianne
    10 years ago
    They need to add SERVER entry for new server in bp.conf on the master and restart NBU. Hopefully media server was installed correctly with the master specified as master and EMM server? Library based tape drive license added? SSO license if drives are shared? After confirming above, check connectivity with these commands on the master server : nbemmcmd -listhosts -verbose nbemmcmd -getemmserver If media server is listed correctly in output, go ahead with Device config.

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  • Marianne's avatar
    Marianne
    Level 6
    10 years ago
    They need to add SERVER entry for new server in bp.conf on the master and restart NBU. Hopefully media server was installed correctly with the master specified as master and EMM server? Library based tape drive license added? SSO license if drives are shared? After confirming above, check connectivity with these commands on the master server : nbemmcmd -listhosts -verbose nbemmcmd -getemmserver If media server is listed correctly in output, go ahead with Device config.
  • watsons's avatar
    watsons
    Level 6
    10 years ago

    Adding to Marianne's post..

    "nbemmcmd -listhosts -verbose"    should give you the new media server entry.

    If it's not there, you haven't added it in successfully - add it again by GUI or nbemmcmd -addhost...

    If it's there, the machine state has to be "set tape/disk active" depend on what kind of storage it is, otherwise you have to change the state by doing nbemmcmd -updatehost -machinestateop .... 

    Note: I didn't give the full command of nbemmcmd, but you can get the full options by doing -help after that command.

  • Pritesh_Pisal's avatar
    Pritesh_Pisal
    Level 5
    10 years ago

    other way just check if you are able to see the the media server entry in 

    master server hostproperties-->servers--> Media server tab

    if entry is not there then add it and then check for the following command out 

    nbemmcmd -listhosts -verbose

    if media server is listed then run the device configuration and check 

  • nbuengr2's avatar
    nbuengr2
    Level 4
    10 years ago

    Thanks all!

    Our customer mistakenly installed the CLIENT installer on their media server so we just reinstall the NBU Software

    and follow Mariannes steps

     

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago
    Are you two working together? Exact same issue: https://www-secure.symantec.com/connect/forums/media-server-cant-be-detected
  • nbuengr2's avatar
    nbuengr2
    Level 4
    10 years ago

    @Marianne,

    Yes were working together, since we're both new with the product, we're still in the process of studying the product. Our customers always asks us advaned questions :) thats why THANKS TO YOU GUYS!!