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Krish009's avatar
Krish009
Level 2
10 years ago

Backup getting hang

Hi Team,

Backup hanging at paticular mount point.Its window client,i asked windows team they saying its not huge file.Need Reasons why backup getting hang.

 

Master//Media:Linux,Netbackup 7.5

Client :Windows 2008,Netbackup 7.5.

 

Thanks in advance.

7.5
Backup and Recovery
Linux
NetBackup
  • mph999's avatar
    mph999
    10 years ago

    You could also run bpbkar -nocont on the filesystem to see if the issue in on the reading side of the process.

    http://www.symantec.com/docs/TECH17541

    If the logs are in place (as per Mariannes post) then this still logs into bpbkar.

    FYI - -nocont, makes bpbkar on the client 'run' the backup, but the data is not saved, it is just thrown away, hence why this is a test of the reading side only.

     

5 Replies

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  • SymTerry's avatar
    SymTerry
    Level 6
    10 years ago

    Please reply with the detailed status log of the job that is hanging. This will provide what step its on and a place to start.

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago
    Please also ensure that log folders exist for troubleshooting : On client: bpbkar On media server: bptm and bpbrm Use Host Properties for this client to increase logging level to about 3. Create a separate job for this filesystem, rename existing bpbkar log file on the client if there is already a log file for today, then run the job. When job seems to be hanging, copy all of above logs to .txt files (eg bpbkar.txt) and upload as File attachments along with job details.
  • mph999's avatar
    mph999
    Level 6
    10 years ago

    You could also run bpbkar -nocont on the filesystem to see if the issue in on the reading side of the process.

    http://www.symantec.com/docs/TECH17541

    If the logs are in place (as per Mariannes post) then this still logs into bpbkar.

    FYI - -nocont, makes bpbkar on the client 'run' the backup, but the data is not saved, it is just thrown away, hence why this is a test of the reading side only.

     

  • suhas_kakade's avatar
    suhas_kakade
    Level 3
    10 years ago

    you need to check the logs "bpbkar" on client and "bptm" "bpbrm" on media, so that you will come to know waht is happening in netbackup environment.