Backups of a Mac OS X 10.5 client failing with "system error occurred(130)"

02/10/2013 09:31:35 - Error bptm (pid=24869) get_string() failed, Input/output error (5), premature end of file encountered

did you see the other clients backup that are running fine to the same Tape Drive ?

did you try taking backup to basic disk?

Please post the bpbrm, bptm and bpbkar logs.

Has this worked before or is this a new configuration ?

HI Dyneshia,

This is a new configuration.

Backups are being failed since its inception.

Hello Nagalla,

I dont have acces to client. I have attached bpbrm and bptm logs from master.

Please let me know if you require any other information.

please let us know your netbackup master/media and client versions..

did you check the compatablity, i just want to make sure that.. 

Nagalla,

Backup is running fine for rest of clients on that tape drive.

My management wants us to take bacup only on to tape.

Regards,

Bharath

Versions:

Master : 7.5.0.4

Media  : 7.5.0.4

Client  : 7.5

Please let me know if this works.

thats the place.

Netbackup 7.5 does not support Mac 10.5.

NBU 7.5 supports only from Mac 10.6

NBU 7.1.0.4 is the last version that supports MAC 10.5

please check that in sort for more info

https://sort.symantec.com/netbackup

you would need to upgrade your MAC OS to minimum 10.6 

Hi Nagalla,

How can i confirm it from below link.

https://sort.symantec.com/netbackup

Regards,

Bharath

hi,

below is the OS compatability list, check in page 9

http://www.symantec.com/business/support/index?page=content&id=TECH76648

and from the SORT,

you can see this from "Installation and Upgrade check list"

just your for Netbackup enterprise server for your Operation system.

Thanks you very much Nagalla.