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MaykelF0209's avatar
MaykelF0209
Level 3
12 years ago

bptestbpcd: EXIT status = 25 cannot connect on socket

I'm currently runnning NB 7.5.0.4.  I'm getting the "bptestbpcd: EXIT status = 25 cannot connect on socket" error when running the commands as specified by Symantec.

I'm able to resolve from the master/media server (which is the same) see below

 

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd -hn hcndc02
host hcndc02: hcndc02 at 192.168.100.226
aliases:     hcndc02     192.168.100.226
 
However I get the following when running the command and checking the logs
 
16:35:39.583 [3948.3296] <2> bpcd main: accept sock = 380
16:35:39.598 [3660.3528] <2> setup_debug_log: switched debug log file for bpcd
16:35:39.598 [3660.3528] <2> bpcd main: VERBOSE = 0
16:35:39.598 [3660.3528] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpcd.exe -standalone 
16:35:39.598 [3660.3528] <2> process_requests: offset to GMT 18000
16:35:39.614 [3660.3528] <2> logconnections: BPCD ACCEPT FROM 192.168.100.226.61837 TO 192.168.100.226.13782 fd = 380
16:35:39.614 [3660.3528] <2> process_requests: setup_sockopts complete
16:35:39.614 [3660.3528] <2> bpcd peer_hostname: Connection from host HCNDC02.hcnetwork.org (192.168.100.226) port 61837
16:35:39.614 [3660.3528] <2> bpcd valid_server: comparing hcntape01 and HCNDC02.hcnetwork.org
16:35:39.614 [3660.3528] <4> bpcd valid_server: HCNDC02.hcnetwork.org is not a master server
16:35:39.614 [3660.3528] <16> bpcd valid_server: HCNDC02.hcnetwork.org is not a media server either
16:35:39.614 [3660.3528] <2> process_requests: output socket port number = 3291
16:35:39.614 [3660.3528] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1583] in failed file cache ERR=10109 NAME=NULL SVC=testdaemon
16:35:39.614 [3660.3528] <8> vnet_cached_get_service_port: [vnet_addrinfo.c:2387] vnet_cached_getaddrinfo failed STAT=6 RV=10109 NAME=testdaemon
16:35:39.614 [3660.3528] <8> is_pbxable_service: [vnet_connect.c:2159] vnet_cached_get_service_port() failed 6 0x6
16:35:39.614 [3660.3528] <8> is_pbxable_service: [vnet_connect.c:2160] service 3291
16:35:39.614 [3660.3528] <8> file_to_cache_item: [vnet_addrinfo.c:6555] fopen() failed ERRNO=2 FILE=C:\Program Files\Veritas\NetBackup\var\host_cache\189\fcd93f89+3291,1,400,2,1,0+192.168.100.226.txt
16:35:39.614 [3660.3528] <2> process_requests: <---- NetBackup 7.5 0 ------------initiated
16:35:39.614 [3660.3528] <2> process_requests: VERBOSE = 0
16:35:39.614 [3660.3528] <2> bpcd exit_bpcd: exit status 46  ----------->exiting
16:35:39.614 [3660.3528] <4> bpcd exit_bpcd: FTL - BPCD EXIT STATUS 46
 
16:35:39.614 [3660.3528] <16> process_requests: Server access denied
16:35:39.614 [3948.3296] <2> bpcd main: accept sock = 380
16:35:39.645 [2428.3596] <2> setup_debug_log: switched debug log file for bpcd
16:35:39.645 [2428.3596] <2> bpcd main: VERBOSE = 0
16:35:39.645 [2428.3596] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpcd.exe -standalone 
16:35:39.645 [2428.3596] <2> process_requests: offset to GMT 18000
16:35:39.645 [2428.3596] <2> logconnections: BPCD ACCEPT FROM 192.168.100.226.61839 TO 192.168.100.226.13782 fd = 380
16:35:39.645 [2428.3596] <2> process_requests: setup_sockopts complete
16:35:39.645 [2428.3596] <2> bpcd peer_hostname: Connection from host HCNDC02.hcnetwork.org (192.168.100.226) port 61839
16:35:39.645 [2428.3596] <2> bpcd valid_server: comparing hcntape01 and HCNDC02.hcnetwork.org
16:35:39.645 [2428.3596] <4> bpcd valid_server: HCNDC02.hcnetwork.org is not a master server
16:35:39.645 [2428.3596] <16> bpcd valid_server: HCNDC02.hcnetwork.org is not a media server either
16:35:39.645 [2428.3596] <2> process_requests: output socket port number = 1224
16:35:39.645 [2428.3596] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1583] in failed file cache ERR=10109 NAME=NULL SVC=testdaemon
16:35:39.645 [2428.3596] <8> vnet_cached_get_service_port: [vnet_addrinfo.c:2387] vnet_cached_getaddrinfo failed STAT=6 RV=10109 NAME=testdaemon
16:35:39.645 [2428.3596] <8> is_pbxable_service: [vnet_connect.c:2159] vnet_cached_get_service_port() failed 6 0x6
16:35:39.645 [2428.3596] <8> is_pbxable_service: [vnet_connect.c:2160] service 1224
16:35:39.645 [2428.3596] <8> file_to_cache_item: [vnet_addrinfo.c:6555] fopen() failed ERRNO=2 FILE=C:\Program Files\Veritas\NetBackup\var\host_cache\189\fcd93f89+1224,1,400,2,1,0+192.168.100.226.txt
16:35:39.645 [2428.3596] <2> process_requests: <---- NetBackup 7.5 0 ------------initiated
16:35:39.645 [2428.3596] <2> process_requests: VERBOSE = 0
16:35:39.645 [2428.3596] <2> bpcd exit_bpcd: exit status 46  ----------->exiting
16:35:39.645 [2428.3596] <4> bpcd exit_bpcd: FTL - BPCD EXIT STATUS 46
 
16:35:39.645 [2428.3596] <16> process_requests: Server access denied
 
 
 
 
Any help with this will be highly appreciated
 
Thanks
7.5
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  • Mark_Solutions's avatar
    Mark_Solutions
    12 years ago

    The NetBackup client service is enough but as other are dependant on that you are better to use bpdown then bpup (while no jobs are running of course)

    Also check for firewalls, Anti-Virus etc. in case anything else is blocking communications

18 Replies

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  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    it looks to be a fqdn issue, maybe use hosts file so that everything resolves with short and fqdn names all round

    hope this helps

  • MaykelF0209's avatar
    MaykelF0209
    Level 3
    12 years ago

    Thanks for your prompt response. 

    I've added fqdn names to the host files as you mentioned on both the media server and the client and still get cannot connect on socket = 25 error

     

    when I run the bpclntcmd -hn command it resolves ok now, showing both aliases now: with fqdn and without

    Any other ideas?

     

    Thanks

  • epsilon22222's avatar
    epsilon22222
    Level 4
    12 years ago

    After making the hosts file changes, did you restart the Netbackup services on the media server? I have had a similar issue and even after making the changes to update the hosts file, the connection would fail until services were restarted. 

  • MaykelF0209's avatar
    MaykelF0209
    Level 3
    12 years ago

    I did not try that.  I will have to wait until the current queued jobs finish to restart services...

    Which of 33 services Netbackup installs do you recommend restarting?

    Thanks

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    The NetBackup client service is enough but as other are dependant on that you are better to use bpdown then bpup (while no jobs are running of course)

    Also check for firewalls, Anti-Virus etc. in case anything else is blocking communications

  • MaykelF0209's avatar
    MaykelF0209
    Level 3
    12 years ago

    Thanks for the replies guy.  However after reading more troubleshooting steps to take on this Symantec link

    http://www.symantec.com/business/support/index?page=content&id=TECH68832

    I ran the netstat command as specified but I am unabled to find the ports listed or as in listening mode, maybe this is the problem.  I uninstalled the client and re-installed it with the recommended version. I'm running 7.5 M4

    Thanks

  • epsilon22222's avatar
    epsilon22222
    Level 4
    12 years ago

    I wonder, do you have the bp.conf file updated with correct server access? It will be able to resolve using bpclntcmd but won't be able to connect until it is allowed. 

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    as pointed out by epsilon your client does need to know the Master and Media server names

    Initially i put this down to FQDN as there were those options

    Re-reading your first post the client only seems to have hcntape01 in its server list and doesnt know the other server

    edit its bp.conf file (assuming it is unix - BAR GUI if not) with the Master at the top and any other valid servers below it and it should be OK

  • MaykelF0209's avatar
    MaykelF0209
    Level 3
    12 years ago

    Ok, it is on Windows so I looked into the BAR Gui and the sourc client for restores was not populated 

    I selected it and ran the command from the media server and it still gives me error 25 sock.

    See screenshot attached, I have not been able to restart the services on the media server as backup to take library it is still running.  I restarted the services on the client with the issues.  Other servers are communicating ok with the media server.  

     

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    OK - the answer is on that screen - the server line shows hcntape01

    This means that client believes that server is the Master Server

    The quickest way to get this right is as follows:

    On the client open regedit and go to HKLM\Software\Veritas\NetBackup\CurrentVersion\Config

    Look at the Browser key and Client_Name key - these should both be set to the name of the client

    Next look at the Server key - double click to open it up

    You should see a different servers on each line - or maybe just hcntape01?

    Edit the list with the Masters name first, hit <Return> and add in a media server (if you have one)

    Do this until you have the Master at the top and the Media Server below

    Next re-start the client service

    You should now be able to connect to it

    Let me know how you get on