Status 58 = can't connect to client.

Hi Sathisp83,

> Try ping test from your master/media server to client

> add client IP address to your master/media host file

Hope this will help, please let us know the result

Thanks

Is this a local device on the domain/network or is it a remote/satellite location? Are you backing up other client's properly or are you having issues across the board?

Please tell us all relevant info?

NBU version on master, media server and client

OS on master, media server and client

Hostname lookup in your environment - DNS or hosts files?
If DNS - is reverse lookup enabled?

Can client resolve master and/or media server IP address to hostname that corresponds with SERVER entry on the client?

Is there a firewall between client and master and/or media server?

Is there any firewall software on the client?

NetBackup Client software installed? 

Yes, just had one of those "oh, we forget to tell you ..."  

I'm sorry for tle late reply, back from my vacation.

Still facing issues for few clients with status 58.

Client software already installed and even i restarted the services, again its failing.

NBU version is 7.1.01

OS is Unix

Hostname lookup - hosts files

Connection to 172.24.129.47 13782 port [tcp/bpcd] succeeded!

Logs are below.

09/11/2013 22:20:36 - granted resource  CA5548
09/11/2013 22:20:36 - granted resource  HP.ULTRIUM3-SCSI.000
09/11/2013 22:20:36 - granted resource  kek3bkvnnp01-hcart3-robot-tld-0
09/11/2013 22:20:36 - estimated 0 kbytes needed
09/11/2013 22:20:36 - begin Parent Job
09/11/2013 22:20:36 - begin Snapshot: Start Notify Script
09/11/2013 22:20:36 - Info RUNCMD (pid=2808) started
09/11/2013 22:20:36 - Info RUNCMD (pid=2808) exiting with status: 0
Operation Status: 0
09/11/2013 22:20:36 - end Snapshot: Start Notify Script; elapsed time 0:00:00
09/11/2013 22:20:36 - begin Snapshot: Step By Condition
Operation Status: 0
09/11/2013 22:20:36 - end Snapshot: Step By Condition; elapsed time 0:00:00
09/11/2013 22:20:36 - begin Snapshot: Stream Discovery
Operation Status: 0
09/11/2013 22:20:36 - end Snapshot: Stream Discovery; elapsed time 0:00:00
09/11/2013 22:20:36 - begin Snapshot: Read File List
Operation Status: 0
09/11/2013 22:20:36 - end Snapshot: Read File List; elapsed time 0:00:00
09/11/2013 22:20:36 - begin Snapshot: Create Snapshot
09/11/2013 22:20:37 - started process bpbrm (pid=924)
09/11/2013 22:24:13 - Error bpbrm (pid=924) Cannot connect to 172.24.131.244
09/11/2013 22:24:13 - end writing
Operation Status: 58
09/11/2013 22:24:13 - end Snapshot: Create Snapshot; elapsed time 0:03:37
09/11/2013 22:24:13 - begin Snapshot: Stop On Error
Operation Status: 0
09/11/2013 22:24:13 - end Snapshot: Stop On Error; elapsed time 0:00:00
09/11/2013 22:24:13 - begin Snapshot: Delete Snapshot On Exit
Operation Status: 0
09/11/2013 22:24:13 - end Snapshot: Delete Snapshot On Exit; elapsed time 0:00:00
09/11/2013 22:24:13 - begin Snapshot: End Notify Script
09/11/2013 22:24:13 - Info RUNCMD (pid=9284) started
09/11/2013 22:24:13 - Info RUNCMD (pid=9284) exiting with status: 0
Operation Status: 0
09/11/2013 22:24:13 - end Snapshot: End Notify Script; elapsed time 0:00:00
Operation Status: 58
09/11/2013 22:24:13 - end Parent Job; elapsed time 0:03:37
09/11/2013 22:24:18 - Info bpbkar32 (pid=0) done. status: 58: can't connect to client
can't connect to client  (58)
 

NBU version is 7.1.0.1 will first attempt connection on port 1556, then 13724. Client needs to connect back on same port.

Please do the following test:

Create bpcd log folder on the client. 

Use hostnames to test - not IP addresses (Your policy seems to be using IP address 172.24.131.244 and not client hostname). 
If you are using hosts files, you should have entries in /etc/hosts for clients on the server, and hosts entries on the client for master and media server(s).

On server kek3bkvnnp01, do the following:

ping <client-name>

bptestbpcd -client <client-name> -verbose -debug

Please post output of above 2 commands as well as bpcd log file on the client.

Pinging DAVXAPNGNU01.ascorp.com [172.26.146.39] with 32 bytes of data:

Reply from 172.26.146.39: bytes=32 time=41ms TTL=57
Reply from 172.26.146.39: bytes=32 time=41ms TTL=57
Reply from 172.26.146.39: bytes=32 time=41ms TTL=57
Reply from 172.26.146.39: bytes=32 time=40ms TTL=57

06:19:56.065 [9884.12232] <2> bptestbpcd: VERBOSE = 0
06:20:26.097 [9884.12232] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.
1376: 0: getsockopt SO_ERROR returned: 10054 0x00002746
06:20:27.065 [9884.12232] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.
1376: 0: getsockopt SO_ERROR returned: 10054 0x00002746
06:20:37.019 [9884.12232] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.
1376: 0: getsockopt SO_ERROR returned: 10054 0x00002746
06:21:08.019 [9884.12232] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.
1376: 0: getsockopt SO_ERROR returned: 10054 0x00002746
06:21:08.957 [9884.12232] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.
1376: 0: getsockopt SO_ERROR returned: 10054 0x00002746
06:21:38.958 [9884.12232] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.
1376: 0: getsockopt SO_ERROR returned: 10054 0x00002746
06:21:40.958 [9884.12232] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.
1376: 0: getsockopt SO_ERROR returned: 10054 0x00002746
06:21:50.083 [9884.12232] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.
1376: 0: getsockopt SO_ERROR returned: 10054 0x00002746

Is that ALL of the bptestbpcd output? I was expecting to see the port number and IP address that is used  to connect to the client.

Did you remember to create bpcd folder on the client?
Was any log created in bpcd folder?

If so, please post.

If not, check that firewall software on client is disabled.
On Linux client, stop and disable iptables.
On Windows client, disable Windows firewall.

On vacation again? 

About 4 weeks have passed with no backups for this client?