Configured a newly built server for backup but bptestbpcd results error code 25. Client s/w is installed. DHCP is disabled, IP configured manually. results from client bpclntcmd -pn results successfully. master and client version :7.6.0.1. Name resolution done through DNS entry.

You need to speak to Server and Network admins. Network admins will know for sure if there is a firewall.

Have you created bpcd log folder on the client before trying bptestbpcd? Did you verify that reverse lookup is working in all directions? If this is Windows client, did you confirm that Windows Firewall is disabled? Please ensure bpcd log folder exists on client under netbackup\logs, then run bptestbpcd again: bptestbpcd -client <hostname> -verbose -debug Please post output of command. If log is created in client bpcd folder, copy the file to bpcd.txt and upload as File attachment.

My guess would be reverse lookup or routning on the client side

Telnet from server to client 13782 is also failing

bptestbpcd results error 25

15 Replies

ankur1809
Level 5
10 years ago
Result bptestbpcd -client -verbose -debug: 03:45:05.137 [22435] <2> bptestbpcd: VERBOSE = 0 03:46:08.206 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:46:20.215 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:46:32.228 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:47:13.208 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:47:25.220 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:47:38.233 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:48:19.276 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:48:33.288 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:48:48.300 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:49:26.278 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:49:44.291 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:50:03.294 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:50:23.303 [22435] <8> async_connect: [vnet_connect.c:1235] ran out of time before connect 318 0x13e 03:50:23.303 [22435] <8> async_connect: [vnet_connect.c:1235] ran out of time before connect 318 0x13e 03:50:23.303 [22435] <8> async_connect: [vnet_connect.c:1235] ran out of time before connect 318 0x13e 03:50:23.303 [22435] <16> connect_to_service: connect failed STATUS (18) CONNECT_FAILED status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO wpappeboss007 10.30.207.95 bpcd VIA pbx status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO wpappeboss007 10.30.207.95 bpcd VIA vnetd status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO wpappeboss007 10.30.207.95 bpcd 03:50:23.303 [22435] <8> vnet_connect_to_bpcd: [vnet_connect.c:297] connect_to_service() failed 18 0x12 03:50:23.303 [22435] <2> local_bpcr_connect: Can't connect to client wpappeboss007 03:50:23.303 [22435] <2> ConnectToBPCD: bpcd_connect_and_verify(wpappeboss007, wpappeboss007) failed: 25 <16>bptestbpcd main: Function ConnectToBPCD(wpappeboss007) failed: 25 03:50:23.303 [22435] <16> bptestbpcd main: Function ConnectToBPCD(wpappeboss007) failed: 25 <16>bptestbpcd main: cannot connect on socket 03:50:23.312 [22435] <16> bptestbpcd main: cannot connect on socket <2>bptestbpcd: cannot connect on socket 03:50:23.312 [22435] <2> bptestbpcd: cannot connect on socket <2>bptestbpcd: EXIT status = 25 03:50:23.312 [22435] <2> bptestbpcd: EXIT status = 25 cannot connect on socket
ankur1809
Level 5
10 years ago
I have checked on client and firewall is not enabled. Can you please help me with how to check exactly firewall among client and server
Marianne
Level 6
10 years ago
Also as per my previous post:

NBU 7.6 will 1st try to connect to PBX (port 1556).
If that fails, it will try vnetd (port 13724)
If that fails, it will try bpcd (port 13782).

You can see this clearly in output:

03:50:23.303 [22435] <16> connect_to_service: connect failed STATUS (18) CONNECT_FAILED
status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO wpappeboss007 10.30.207.95 bpcd VIA pbx
status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO wpappeboss007 10.30.207.95 bpcd VIA vnetd
status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO wpappeboss007 10.30.207.95 bpcd

FIREWALL! For sure!
Marianne
Level 6
10 years ago
You need to speak to Server and Network admins.

Network admins will know for sure if there is a firewall.
ankur1809
Level 5
10 years ago
Thanks for your help. I have created New Rule for 1556 port and named it as netbackup. This resulted success in ping as well Ok result for bptestbpcd. Issue was with connectivity between master server and client

Forum Discussion

bptestbpcd results error 25

15 Replies

Related Content

error in bptestbpcd

bptestbpcd not showing expected results

bptestbpcd command failed

use of bptestbpcd command

Re: Final error: 0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.

Recent Discussions

command: bperror

MS-SharePoint policy restore error (2804) .

How to restore a backup

How to configure RBAC

10 years old netbackup appliance database service down, ssl certification out date