Forum Discussion

CCBNZ's avatar
CCBNZ
Level 4
7 years ago

Can't backup existing folders, but new folders are OK

Hi backup experts, I have a strange problem here: I am able to use Netbackup server to backup any newly created folders which wahtever contents in them. But I can't back up the existing folders and ...
7.7
Windows Server 2008 R2
Marianne's avatar
Marianne
Level 6
You need to manually create bpbkar and bpfis folders on the client.
Increase logging level to 3 in Host Properties.

Please tell us what exactly you have in Backup Selection in the policy and Exclude and Include list on the client?
CCBNZ's avatar
CCBNZ
Level 4
7 years ago

Hi Marianne,

You need to manually create bpbkar and bpfis folders on the client.
Increase logging level to 3 in Host Properties. 
---------> WIll give a try, thank you.
 
Please tell us what exactly you have in Backup Selection in the policy and Exclude and Include list on the client?
--------->I didn't touch any settings on the client, so everything is default... What do I ? Can you tell me please?
 
  • Marianne's avatar
    Marianne
    Level 6
    7 years ago

    I am confused. Your opening post clearly mentions Include and Exclude list on the client:

    "2. If the Exclude and Include List from client side is the cause, how to make the server side to recognize them?"

    Please help me to understand what exactly has been configured?

    What is in Backup Selection in the Policy?



    • CCBNZ's avatar
      CCBNZ
      Level 4
      7 years ago

      Hi Marianne,

      Sorry about the confusion, I was doing a couple of testing and the last one I default all the setting on the "Netbackup Client Properties" of client side, meanwhile you was asking the question, so I answered "I didn't touch it", my bad.

      So what I did on the "Netbackup Client Properties" of client side was: From Exclusion list, I put all the local drives in; From Include List, I put the specific folder under one of the drive letter; From Backup Policy, I put the policy name the same as the one in the Netbackup server side: From Backup Schedule, I put "FULLBACKUP" as the same schedule name in the Netbackup server side. Then I do a Manual Bakcup on the policy from server side, and from the job monitor, the backup is stuck on "begin writing" state.

      I have created the bpbkar and bpfis folder, then grab some logs from it for both fail and success backup, please see attached. 

      And just for quick update: I am now able to backup directly on the mapped shared drive which bypass the Netbackup client software on the client (have to mapped the local folder to itself by using UNC //127.0.0.1/XXXXX which is dumb...). The only problem is it looks like the shadow copy files with "~$" infront can't be backup? Please see the last attached screenshot.

      Although I can backup by using this "bypass" method, I still want to use the proper way which is to use the client software to backup. Can you tell me how to fix it?

      Regards

      • Marianne's avatar
        Marianne
        Level 6
        7 years ago

        I will have a look at logs when time permits.

        Using Host Properties updates the registry on the client.

        Why configure such a complex backup system?

        Why not simply specify ALL_LOCAL_DRIVES or the drive letter /folder that you want to backup in Backup Selection in the Policy and remove everything in Exclude and Include List? 

        Most customers stick to the defaults in Exclude List and only add database files that are backed up via an agent (e.g. SQL *.mdf and *.ldf).
        I have personally never had a use for Include list (in 19 years with NBU).