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lalajee's avatar
lalajee
Level 4
7 years ago

Diskpool showing status as unknown

Hi,

  • master Server: Windows 2012 R2
  • Media server: Windows 2008 R2
  • Netbackup: 8 Enterprise

2 of our disk pool showing as down on master server.

When I try to UP the disk pool from CMD or Admin consol I get this error

Could not up the following Disk Pool DEDUPE_**** unable to process request because the server resources are busy (134)

DSM has encountered a lock state issue with the following disk pool: mediaservername@master server

I have try these things

  1. Restart the media server
  2. Try to up the disk pool but get 134 error

I can't reboot the master server becasue we are running jobs which last for 2 weeks

When I run command on master server i can see its up but master server still cant do any backups

  • lalajee's avatar
    lalajee
    7 years ago

    This is has been fix.

    After check the system relise that they was another media server which was talking to this media and was hanging the port numbers which master need. after rebooting both media server it fix all of the problems we had

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  • Thiago_Ribeiro's avatar
    Thiago_Ribeiro
    Moderator
    7 years ago

    Hi lalajee,

    Did you check communication from Master -> Media and vice-versa? Can you check TCP ports?

    13782
    13724
    1556

    Also check

    Media --> Puredisk

    443 = SPA
    10082 = Content Router (spoold)

    Media --> MSDP

    10102 = Spad
    10082 = Deduplication engine (spoold)

    Ports 10082 and either 10102 (MSDP) or 443 (PDDO) must also be open between the media server and any storage servers that perform optimized duplications.

    DD OST

    The TCP ports for 2049 (nfs), 111 (portmapper), and 2052 (mountd) must be open from the media server to the target storage server.

    ■ The UDP port 111 (portmapper) must be open from the media server to the target storage server.
    ■ The TCP port 2051 (replication) must also be open from the media server tothe storage server for optimized duplication

     

    Thiago

    • lalajee's avatar
      lalajee
      Level 4
      7 years ago

      Hi Thiago,

       

      Master server and Media are communicating and we dont black any ports intertnally.

      I run following command "nbrbutil -resetall" but still its failing. Now i have reboot the master server too but still same problem