Forum Discussion

Dollypee's avatar
Dollypee
Moderator
12 years ago

Down drive

Netbackup version: 7.x OS: win server 2003 Two drives went down in my environment and all effort to up the drives flag an error "unable to up selected drive: , unknow drive name (297) Please se...
  • RonCaplinger's avatar
    12 years ago

    My recommendation: delete the drives/robots from the NBU setup.  Then, especially if you have made any changes to LUN mapping or FC Host changes, be sure to power cycle the i500's I/O blade(s), then let Windows rediscover the devices at the OS level.  Once you see all the devices again in Windows, let NetBackup rediscover them.

    I've been having a similar issue and it required the Quantum's I/O blades to be power-cycled before all the changes were visible to the media server's OS.