EMM status: Storage Server is down or unavailable
Hi,
Since we upgraded from 7.1 to 7.5.0.4, we have intermittent problem causing us some errors. The problem is that Netbackup is detecting that the Disk Volume are down so the majortiry of our backup are failing with this code : "Disk storage server is down(2106)" or "Disk volume is down(2074)".
here is my environment :
Product: Netbackup enterprise Server
Product Version: 7.5.0.4
Platform / OS Info: Windows 2008 R2
Disk Pool : Openstorage Disk pool on DataDomain.
I checked in the bpstsinfo log file on the Master server and i have this error when it happens
21:38:54.707 [836780.826408] <16> emmlib_initializeEx: (-) Exception! CORBA::TRANSIENT
21:38:54.707 [836780.826408] <16> emmlib_initializeEx: (-) system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
21:39:59.729 [836780.826408] <16> emmlib_initializeEx: (-) Exception! CORBA::TRANSIENT
21:39:59.729 [836780.826408] <16> emmlib_initializeEx: (-) system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
21:41:04.594 [836780.826408] <16> emmlib_initializeEx: (-) Exception! CORBA::TRANSIENT
21:41:04.594 [836780.826408] <16> emmlib_initializeEx: (-) system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
21:42:09.460 [836780.826408] <16> emmlib_initializeEx: (-) Exception! CORBA::TRANSIENT
21:42:09.460 [836780.826408] <16> emmlib_initializeEx: (-) system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
21:42:54.794 [817380.831240] <8> vnet_same_host_and_update: [vnet_addrinfo.c:2820] name2 is empty 0 0x0
21:42:54.794 [817380.831240] <4> db_getSTUNITlist: emmserver_name = masterserver
21:42:54.794 [817380.831240] <4> db_getSTUNITlist: emmserver_port = 1556
21:43:14.341 [836780.826408] <16> emmlib_initializeEx: (-) Exception! CORBA::TRANSIENT
21:43:14.341 [836780.826408] <16> emmlib_initializeEx: (-) system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
21:43:19.364 [836780.826408] <16> db_getSTUNITlist: (-) Translating EMM_ERROR_CorbaTransient(3000001) to 25 in the NetBackup context
21:43:19.364 [836780.826408] <16> db_getSTUNITlist: error (25) initializing EMM interface.
21:43:19.411 [836780.826408] <16> bpstsinfo/update ERROR: unable to retrieve stu list from server (25)
21:43:54.699 [817380.831240] <16> emmlib_initializeEx: (-) Exception! CORBA::TRANSIENT
21:43:54.699 [817380.831240] <16> emmlib_initializeEx: (-) system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
21:44:59.533 [817380.831240] <16> emmlib_initializeEx: (-) Exception! CORBA::TRANSIENT
21:44:59.533 [817380.831240] <16> emmlib_initializeEx: (-) system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
21:47:54.817 [817204.838996] <8> vnet_same_host_and_update: [vnet_addrinfo.c:2820] name2 is empty 0 0x0
Could be a number of causes - the extra ports used by NetBackup often causes the issue - as you are on Windows 2008 try the following (the registry one needs a reboot - the netsh takes effect immediately), these will increase the number of ports available and reduce the time wait delay to free ports up quicker:
HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\
Add a new DWORD – TcpTimedWaitDelay - Decimal Value of 30
netsh int ipv4 set dynamicport tcp start=10000 num=50000Next - to keep communications with the Storage Server running better add the following flat file to the Master and Storage Servers:
<install path>\veritas\netbackup\db\config\DPS_PROXYDEFAULTRECVTMO
open it up in notepad and put a value of 800 in it
All of the above can really help with this issue
Hope this helps