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ilovemywillow's avatar
ilovemywillow
Level 3
11 years ago

ERR - Error encountered while attempting to get additional files for System State

2 Windows Server 2003 Clients backup ends with status 1.  Shadow Copies is disabled on all servers but these two are the only ones getting this error. I don't see a difference between these and the others that are working.    I have looked at other posts on the forum but they don't seem to fit.   I am running Netbackup 7.5.0.3 master server is RedHat  Media Servers are Solaris.  I saw something similar for version 6 but we are on 7.5.0.3.


09/06/2013 20:33:00 - Warning bpbrm (pid=19283) from client iisclient1: WRN - can't open object: System State:\Removable Storage Manager\Removable Storage Manager (WIN32 -536805679: Unknown error)
09/06/2013 20:33:00 - Error bpbrm (pid=19283) from client iisclient1: ERR - Error encountered while attempting to get additional files for System State:\
09/06/2013 20:33:09 - Info bpbrm (pid=19266) media manager for backup id iisclient1_1378504829 exited with status 0: the requested operation was successfully completed
09/06/2013 20:33:09 - end writing; write time: 3:29:40
the requested operation was partially successful  (1)

Problems Log :

Fri Sep 06 20:33:09 CDT 2013    MediaSvr252    iisclient1    Error    87926    Backup    backup  of client iisclient1 exited with status 1 (the requested operation was partially successful)    nbpem
Fri Sep 06 20:33:00 CDT 2013    MediaSvr252    iisclient1    Error    87926    Backup    from  client iisclient1: ERR - Error encountered while attempting to get additional files for System State:\    bpbrm
Fri Sep 06 20:33:00 CDT 2013    MediaSvr252    iisclient1    Warning    87926    Backup    from  client iisclient1: WRN - can't open object: System State:\Removable Storage Manager\Removable Storage Manager (WIN32 -536805679: Unknown error)    bpbrm

7.5
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Windows Server (2003-2008)
  • Mark_Solutions's avatar
    Mark_Solutions
    11 years ago

    If you remove them all and all your clients are 7.5 then everything will use the standard defaults for all settings which are usually fine - after all there are not any servers in there on a new system - they have all been added manually at some point - and that is sually due to snapshot issues on Windows in per V7.5 environments.

    If in dount keep a copy of the client folders from \netbackup\db\client\ - this is where all of the settings are stored so you have a record of everything and can always pop a folder back if you do have an issue with a client

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  • rookie11's avatar
    rookie11
    Moderator
    11 years ago

    please attach bpbkar and bpfis log file. with verbose 5 enabled.

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    11 years ago

    That setting may have been there prior to you going to 7.5

    I would change any set like that to use: VSS, individual drives, disable and continue

    Of course unless there is a specific reason for the clients being in there such as going through a firewall or similar then remove them - they are not there by default so someone has added them in there.

    As requested it may take higher logging levels to pin things down - also check the event logs to see if anything shows up when the backups run

    Are they physical, virtual or a mix?

  • ilovemywillow's avatar
    ilovemywillow
    Level 3
    11 years ago

    Mark_Solutions:  We upgraded so maybe it was there from the previous versions.  I can remove them all from client configuration setting in master server properties?   No firewall pass through just a mixture of unix and windows and physical and virtual.  (about half and half for both)

    If I remove them the unix will default to the proper snapshot provider as will the windows?

     

    rookie_11   Working on getting that.  Will those reports be on the client or media server?

     

     

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    11 years ago

    If you remove them all and all your clients are 7.5 then everything will use the standard defaults for all settings which are usually fine - after all there are not any servers in there on a new system - they have all been added manually at some point - and that is sually due to snapshot issues on Windows in per V7.5 environments.

    If in dount keep a copy of the client folders from \netbackup\db\client\ - this is where all of the settings are stored so you have a record of everything and can always pop a folder back if you do have an issue with a client

  • RecioLola's avatar
    RecioLola
    Level 3
    11 years ago

    I have the same issue.

    How did you resolve the problem then?.

    Netbackup 7.5.0.6 at client, and i have the error:

     01/22/2014 04:25:36 - Warning bpbrm (pid=10674) from client client1: WRN - can't open object: System State: (WIN32 -536805685: Unknown error)
    01/22/2014 04:25:37 - Warning bpbrm (pid=10674) from client client1: WRN - can't open object: System State:\System Files\System Files (WIN32 -536805667: Unknown error)
    01/22/2014 04:25:37 - Error bpbrm (pid=10674) from client client1: ERR - Error encountered while attempting to get additional files for System State:\
    01/22/2014 04:25:37 - Warning bpbrm (pid=10674) from client client1: WRN - can't open object: System State:\COM+ Class Registration Database\COM+ REGDB (WIN32 -536805667: Unknown error)
    01/22/2014 04:25:37 - Warning bpbrm (pid=10674) from client client1: WRN - can't open object: System State:\Windows Management Instrumentation\WMI (WIN32 -536805667: Unknown error)
    01/22/2014 04:25:38 - Warning bpbrm (pid=10674) from client client1: WRN - can't open object: System State:\Event Logs\Event Logs (WIN32 -536805667: Unknown error)
    01/22/2014 04:25:38 - Warning bpbrm (pid=10674) from client client1: WRN - can't open object: System State:\Registry\Registry (WIN32 -536805667: Unknown error)
    01/22/2014 04:25:38 - Info bptm (pid=11209) waited for full buffer 1 times, delayed 1052 times