Forum Discussion

GHas's avatar
GHas
Level 4
10 years ago

Error 1719 Windows Installer service when installing client

I get the following error message when installing NBU 6.5 client on a Windows server: "Error 1719 Windows Installer service could not be accessed. This can occur it the Windows Installer is not...
7.1.x and Earlier
Backup and Recovery
Installing
NetBackup
Windows Server (2003-2008)
  • Marianne's avatar
    Marianne
    10 years ago
    W2008 R2 is not supported with NBU 6.5. Only as from 6.5.5. There was a special full 6.5.5 download for W2008 R2, but no idea if that is still available as all NBU 6.x versions ran out of support in 2012. Please upgrade your environment to NBU 7.x (preferably to 7.6 or 7.6.1) that offers full support for W2008.
Marianne's avatar
Marianne
Level 6
10 years ago
W2008 R2 is not supported with NBU 6.5. Only as from 6.5.5. There was a special full 6.5.5 download for W2008 R2, but no idea if that is still available as all NBU 6.x versions ran out of support in 2012. Please upgrade your environment to NBU 7.x (preferably to 7.6 or 7.6.1) that offers full support for W2008.