Error cleaning tape drive.

Question

Al the cleaning tapes new and old which we had used before are giving the below:
08/07/2011 17:11:17 - granted resource CLN001
	08/07/2011 17:11:17 - granted resource R0_Drive04
	08/07/2011 17:11:18Cleaning drive R0_Drive04 from server girbu13 with media CLN001.
	08/07/2011 17:11:22 - Error bptm(pid=6664) error requesting media, TpErrno = Robot operation failed&nbsp;&nbsp;&nbsp;&nbsp;
	08/07/2011 17:11:22 - current media CLN001 complete, requesting next resource R0_Drive04:None:CLN001
	08/07/2011 17:11:24 - Error nbjm(pid=5072) NBU status: 98, EMM status: The media server reported a system error
	error requesting media (tpreq)(98)
&nbsp;
Any suggestions?

marianne · Accepted Answer

The attempt to UP the drive should be logged in the Windows Event Viewer Application log, as well as the reason for the failed UP attempt or subsequent DOWN'ing of the drive.
The 'LOGICAL UNIT NOT READY' is normally seen when the robot door has been opened. If the message is still being logged, there seems to be a robot problem.

yogesh9881 · Answer

I guess there may be one media present in to that specific drive you can check status by taking Library console or check with robtest command
you need to make sure that drive is empty at the time you cleaning.

marianne · Answer

Tape library make/model?
NBU version? OS version?
&nbsp;
Please post output of the following:
vmquery -m CLN001
tpconfig -l
vmoprcmd -d

ks2 · Answer

Yogesh,
I have already checked with robtest and web interface drive is empty.
Hi Marianne,
Please find the below output:
NBU - 7.0.1, OS - windows 2003 enterprise, ESL e series, LTO4 tape drives
C:\&gt;vmquery -m CLN001
	================================================================================
	media ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CLN001
	media type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1/2" cleaning tape (13)
	barcode:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CLN001L1
	media description:&nbsp;&nbsp;&nbsp;&nbsp; ---
	volume pool:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; None (0)
	robot type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TLD - Tape Library DLT (8)
	robot number:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	robot slot:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 412
	robot control host:&nbsp;&nbsp;&nbsp; girbu13
	volume group:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 000_00000_TLD
	vault name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ---
	vault sent date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ---
	vault return date:&nbsp;&nbsp;&nbsp;&nbsp; ---
	vault slot:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ---
	vault session id:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ---
	vault container id:&nbsp;&nbsp;&nbsp; -
	created:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 08/04/2010 15:40:31
	assigned:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ---
	last mounted:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ---
	first mount:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ---
	expiration date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ---
	cleanings left:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	================================================================================
C:\Program Files\VERITAS\Volmgr\bin&gt;tpconfig -l
	Device Robot Drive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Robot&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device
	Type&nbsp;&nbsp;&nbsp;&nbsp; Num Index&nbsp; Type DrNum Status&nbsp; Comment&nbsp;&nbsp;&nbsp; Name&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Path
	robot&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {3,0,0,0}
	&nbsp; drive&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 0&nbsp; hcart&nbsp;&nbsp;&nbsp; 5&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; UP&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; R0_Drive05&nbsp; {2,0,1,0}
	&nbsp; drive&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 1&nbsp; hcart&nbsp;&nbsp;&nbsp; 6&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; UP&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; R0_Drive06&nbsp; {2,0,2,0}
	&nbsp; drive&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 2&nbsp; hcart&nbsp;&nbsp;&nbsp; 7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; UP&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; R0_Drive07&nbsp; {2,0,3,0}
	&nbsp; drive&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 3&nbsp; hcart&nbsp;&nbsp;&nbsp; 8&nbsp;&nbsp;&nbsp; DOWN&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; R0_Drive08&nbsp; {2,0,4,0}
	&nbsp; drive&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 4&nbsp; hcart&nbsp;&nbsp;&nbsp; 1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; UP&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; R0_Drive01&nbsp; {3,0,1,0}
	&nbsp; drive&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 5&nbsp; hcart&nbsp;&nbsp;&nbsp; 2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; UP&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; R0_Drive02&nbsp; {3,0,2,0}
	&nbsp; drive&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 6&nbsp; hcart&nbsp;&nbsp;&nbsp; 3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; UP&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; R0_Drive03&nbsp; {3,0,3,0}
	&nbsp; drive&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 7&nbsp; hcart&nbsp;&nbsp;&nbsp; 4&nbsp;&nbsp;&nbsp; DOWN&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; R0_Drive04&nbsp; {3,0,4,0}

C:\Program Files\VERITAS\Volmgr\bin&gt;vmoprcmd -d
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; PENDING REQUESTS
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;NONE&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DRIVE STATUS
Drv Type&nbsp;&nbsp; Control&nbsp; User&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Label&nbsp; RecMID&nbsp; ExtMID&nbsp; Ready&nbsp;&nbsp; Wr.Enbl.&nbsp; ReqId
	&nbsp; 0 hcart&nbsp;&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp; ITV377&nbsp; ITV377&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; 1 hcart&nbsp;&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; No&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; IDN053&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; 2 hcart&nbsp;&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp; IT1083&nbsp; IT1083&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; 3 hcart&nbsp; DOWN-TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; No&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; 4 hcart&nbsp;&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp; IDN415&nbsp; IDN415&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; 5 hcart&nbsp;&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp; ITV174&nbsp; ITV174&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; 6 hcart&nbsp;&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp; IT1263&nbsp; IT1263&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; 7 hcart&nbsp; DOWN-TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; No&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ADDITIONAL DRIVE STATUS
Drv DriveName&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shared&nbsp;&nbsp;&nbsp; Assigned&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comment
	&nbsp; 0 R0_Drive05&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; girma01.itvplc.
	&nbsp; 1 R0_Drive06&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; girma01.itvplc.
	&nbsp; 2 R0_Drive07&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; girbu13.itvplc.
	&nbsp; 3 R0_Drive08&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -
	&nbsp; 4 R0_Drive01&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; girbu12.itvplc.
	&nbsp; 5 R0_Drive02&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; girbu17.itvplc.
	&nbsp; 6 R0_Drive03&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; girma01.itvplc.
	&nbsp; 7 R0_Drive04&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -

marianne · Answer

Drive R0_Drive04&nbsp; is DOWN.&nbsp; Before you try to clean it, first determine reason for drive being Down'ed.
Add VERBOSE entry to &lt;install_path&gt;\veritas\volmgr\vm.conf , restart Device Management service.
Create bptm log directory (&lt;install_path&gt;\veritas\metbackup\logs\bptm)
Try to UP drive.
If it goes Down again, check bptm log as well as Event Viewer Application log and System log for tape-related errors.

sarsingh · Answer

I am not providing any solution as Marianne has already provided but why not control the cleaning of drives at the hardware level...it is much easier to maintain and administer

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Error cleaning tape drive.

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