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new2nbu's avatar
new2nbu
Level 4
3 years ago

Error occurred while connecting to the OpsCenter Server and Domain is empty

I recently just upgraded to OpsCenter v10.  The upgrade was successful and all services are started.  However, when launching OpsCenter the UI displays a message "Error occurred while connecting to t...
Windows Server 2016
  • new2nbu's avatar
    new2nbu
    2 years ago

    I wanted to update the thread we were finally able to resolve the issue.  We performed the following steps:

    • Upgraded to OpsCenter v10 (although not mandatory) however because it's the last release we decided to upgrade to the latest supported version
    • Manually moved the custom keystore file back into place and updated server.xml file to reflect correct keystore password.  
    • Reset OpsCenter authentication (AT) with :
      • OpsCenter_Install\server\bin\stopAt
      • OpsCenter_Intstall\server\bin\configureAt
      • OpsCenter_install\server\bin\StartAT
    • Restarted OpsCenter services with opsadmin.bat stop/start

    The domain selections reappeared and authentication to the Web UI was successful

    Thank you to all who responded, and hopefully, this may help someone out in the future.

new2nbu's avatar
new2nbu
Level 4
3 years ago

Hi David, 

Thank you for the reply.  Support unfortunately is a bit "stumped" and they think it's an issue with the custom SSL certificate that is applied to OpsCenter.  After the upgrade, I edit the server.xml file in <PF>\Symantec\OpsCenter\gui\webserver\conf and edit the keystone file path and password entries.  I then replace the keystone and custom .jks files located in <PF>\Symantec\Opscenter\gui\security.  I then restart OpsCenter services and the custom SSL certificate is re-applied.