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Aurelien59's avatar
Aurelien59
Level 4
6 years ago

Error while configuring MSDP on Media Server

Hi all,

According to this installation guide https://www.veritas.com/support/en_US/doc/25074086-127355784-0/v24332600-127355784, I am stuck at step 8, with this error (see attached jpg) :

"Configuring media server deduplication pool srv-xxxx-systeme call failed(11)

Reconfiguration failed for storage server PureDisk:srv-xxxx. systeme call failed"

Reading "reconfiguration" would mean that I already configured it before, but not.

I would like to send you logs, but I would have to be told which ones and how to get them.

Thanks for helping me.

8.1.2
Windows Server 2016
  • Aurelien59's avatar
    Aurelien59
    6 years ago

    I finally managed to configure the disk-pool by doing this:
    Removed stall entry Media Server in NBU Database: nbemmcmd -deletehost -machinename <xxx> -machinetype media
    Removed STU Basic associated with Media Server

    Then I modified some bad entries in the registry, then I restarted the master, then the media, and finally I was able to finish the configuration, and finally I started a backup.

    Thanks for your help. :)

6 Replies

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  • Marianne's avatar
    Marianne
    Level 6
    6 years ago

    It seems that the 'storage path' (configuring dedupe pool) portion failed.

    Do you have a separate volume for MSDP? 
    Did you specify a folder name along with the drive letter in 'Storage Path' field?

    See the link in step 5:
    5. On the Storage Server Properties panel, enter or select the properties for the deduplication storage server.
    See MSDP storage path properties.

    • Aurelien59's avatar
      Aurelien59
      Level 4
      6 years ago

      My storage volume is M: (M:\NBU\) for MSDP and this is what I typed at step 5.

      Would I have made a mistake by skipping a step before doing this setup?

      • Marianne's avatar
        Marianne
        Level 6
        6 years ago

        Have you checked if any files and folders have been created under M:\NBU during NBU installation?

        See if any log folders and files have been created in M:\NBU\logs.