Forum Discussion

JHeaton's avatar
JHeaton
Level 6
13 years ago

Exchange 2010 backup fails - status 2

NBU 7.1

All servers involved - 2008R2

Exchange 2010 SP2 RU3

 

I'm trying to backup my DAG, which consists of 3 nodes:  HQExch1, HQExch2, HQExch3.  The Virtual DAG name is DFGDAG1.  I've gone through the pre-req documents and to the best of my knowledge, I've met the requirements.

 

Here's my policy:

 

Policy Name:       Exchange_Backup
Options:           0x0
template:          FALSE
audit_reason:         ?
Names:             (none)
Policy Type:       MS-Exchange-Server (16)
Active:            yes
Effective date:    08/14/2012 15:59:02
Mult. Data Stream: no
Perform Snapshot Backup:   yes
Snapshot Method:           VSS
Snapshot Method Arguments: prov_type=0,snap_attr=0,max_snapshots=1
Perform Offhost Backup:    no
Backup Copy:               0
Use Data Mover:            no
Data Mover Type:           2
Use Alternate Client:      no
Alternate Client Name:     (none)
Use Virtual Machine:      0
Hyper-V Server Name:     (none)
Enable Instant Recovery:   no
Policy Priority:   0
Max Jobs/Policy:   Unlimited
Disaster Recovery: 0
Collect BMR Info:  no
Keyword:           (none specified)
Data Classification:       -
Residence is Storage Lifecycle Policy:    no
Client Encrypt:    no
Checkpoint:        no
Residence:         Advanced
Volume Pool:       NetBackup
Server Group:      *ANY*
Granular Restore Info:  yes
Exchange Source passive db:              yes
Exchange 2010 Preferred Server: (none defined)
Application Discovery:      no
Discovery Lifetime:      28800 seconds
Generation:      3
Ignore Client Direct:  no
Client/HW/OS/Pri:  DFGDAG1.ad.dfg.ca.gov Windows-x64 Windows2008 0 0 0 0 ?
Include:           Microsoft Exchange Database Availability Groups:\
Schedule:          Daily_Full
  Type:            FULL SExchange (0)
  Calendar sched: Enabled
    Monday, Week 1
    Wednesday, Week 1
    Friday, Week 1
    Monday, Week 2
    Wednesday, Week 2
    Friday, Week 2
    Monday, Week 3
    Wednesday, Week 3
    Friday, Week 3
    Monday, Week 4
    Wednesday, Week 4
    Friday, Week 4
    Monday, Week 5
    Wednesday, Week 5
    Friday, Week 5
  Maximum MPX:     1
  Synthetic:       0
  PFI Recovery:    0
  Retention Level: 0 (1 week)
  u-wind/o/d:      0 0
  Incr Type:       DELTA (0)
  Alt Read Host:   (none defined)
  Max Frag Size:   0 MB
  Number Copies:   1
  Fail on Error:   0
  Residence:       (specific storage unit not required)
  Volume Pool:     (same as policy volume pool)
  Server Group:    (same as specified for policy)
  Residence is Storage Lifecycle Policy:     0
  Daily Windows:
   Day         Open       Close       W-Open     W-Close
   Sunday      000:00:00  000:00:00
   Monday      020:00:00  028:00:00   044:00:00  052:00:00
   Tuesday     000:00:00  000:00:00
   Wednesday   020:00:00  028:00:00   092:00:00  100:00:00
   Thursday    000:00:00  000:00:00
   Friday      020:00:00  028:00:00   140:00:00  148:00:00
   Saturday    000:00:00  000:00:00
 
The job details are as follows:
 
8/16/2012 12:18:15 PM - Info nbjm(pid=3244) starting backup job (jobid=20135) for client DFGDAG1.ad.dfg.ca.gov, policy Exchange_Backup, schedule Daily_Full  
8/16/2012 12:18:15 PM - Info nbjm(pid=3244) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=20135, request id:{F319B07F-E1E9-47C3-9C77-862367E648C3})  
8/16/2012 12:18:15 PM - requesting resource Advanced
8/16/2012 12:18:15 PM - requesting resource dfgbkup1.NBU_CLIENT.MAXJOBS.DFGDAG1.ad.dfg.ca.gov
8/16/2012 12:18:15 PM - requesting resource dfgbkup1.NBU_POLICY.MAXJOBS.Exchange_Backup
8/16/2012 12:18:15 PM - requesting resource EXCHANGE_RESOLVER.dfgbkup1.Exchange_Backup.DFGDAG1.ad.dfg.ca.gov
8/16/2012 12:18:15 PM - granted resource dfgbkup1.NBU_CLIENT.MAXJOBS.DFGDAG1.ad.dfg.ca.gov
8/16/2012 12:18:15 PM - granted resource dfgbkup1.NBU_POLICY.MAXJOBS.Exchange_Backup
8/16/2012 12:18:15 PM - granted resource EXCHANGE_RESOLVER.dfgbkup1.Exchange_Backup.DFGDAG1.ad.dfg.ca.gov
8/16/2012 12:18:15 PM - estimated 0 Kbytes needed
8/16/2012 12:18:15 PM - begin Parent Job
8/16/2012 12:18:15 PM - begin Unknown Type, Start Notify Script
8/16/2012 12:18:15 PM - Info RUNCMD(pid=7732) started            
8/16/2012 12:18:15 PM - Info RUNCMD(pid=7732) exiting with status: 0         
Status 0
8/16/2012 12:18:15 PM - end Unknown Type, Start Notify Script; elapsed time: 00:00:00
8/16/2012 12:18:15 PM - begin Unknown Type, Step By Condition
Status 0
8/16/2012 12:18:15 PM - end Unknown Type, Step By Condition; elapsed time: 00:00:00
8/16/2012 12:18:15 PM - begin Unknown Type, Read File List
Status 0
8/16/2012 12:18:15 PM - end Unknown Type, Read File List; elapsed time: 00:00:00
8/16/2012 12:18:15 PM - begin Unknown Type, Resolver Discovery
8/16/2012 12:18:15 PM - started process bpbrm (4848)
8/16/2012 12:18:16 PM - Info bpbrm(pid=4848) DFGDAG1.ad.dfg.ca.gov is the host to restore data      
8/16/2012 12:18:17 PM - Info bpbrm(pid=4848) reading file list from client        
8/16/2012 12:18:24 PM - Info bpbrm(pid=4848) client_pid=6940            
8/16/2012 12:18:24 PM - Info bpbrm(pid=4848) from client DFGDAG1.ad.dfg.ca.gov: TRV - BPRESOLVER has executed on server (HQEXCH2)  
8/16/2012 12:18:30 PM - Warning bpbrm(pid=4848) from client DFGDAG1.ad.dfg.ca.gov: WRN - Exchange 2010 item <\\DFGDAG1.ad.dfg.ca.gov\Microsoft Information Store\DFG Mailbox 1> not backed up.  See bpresolver log.
8/16/2012 12:18:30 PM - Warning bpbrm(pid=4848) from client DFGDAG1.ad.dfg.ca.gov: WRN - Exchange 2010 item <\\DFGDAG1.ad.dfg.ca.gov\Microsoft Information Store\DFG Mailbox 2> not backed up.  See bpresolver log.
8/16/2012 12:18:30 PM - Warning bpbrm(pid=4848) from client DFGDAG1.ad.dfg.ca.gov: WRN - Exchange 2010 item <\\DFGDAG1.ad.dfg.ca.gov\Microsoft Information Store\DFG Mailbox 3> not backed up.  See bpresolver log.
8/16/2012 12:18:30 PM - Info bpresolver(pid=6940) done.  status: 2         
8/16/2012 12:18:30 PM - Error bpbrm(pid=4848) no worklist items returned from bpresolver on client  DFGDAG1.ad.dfg.ca.gov   
8/16/2012 12:18:35 PM - Info bpresolver(pid=6940) done. status: 2: none of the requested files were backed up  
Status 2
8/16/2012 12:18:35 PM - end Unknown Type, Resolver Discovery; elapsed time: 00:00:20
8/16/2012 12:18:35 PM - begin Unknown Type, Stop On Error
Status 0
8/16/2012 12:18:35 PM - end Unknown Type, Stop On Error; elapsed time: 00:00:00
8/16/2012 12:18:35 PM - begin Unknown Type, End Notify Script
8/16/2012 12:18:35 PM - Info RUNCMD(pid=5408) started            
8/16/2012 12:18:35 PM - Info RUNCMD(pid=5408) exiting with status: 0         
Status 0
8/16/2012 12:18:35 PM - end Unknown Type, End Notify Script; elapsed time: 00:00:00
Status 2
8/16/2012 12:18:35 PM - end Parent Job; elapsed time: 00:00:20
none of the requested files were backed up(2)
 
I've also attached the resolver log after the above job.
 
Any help would be greatly appreciated.
 
-Joe
 
7.1.x and Earlier
Backing Up
Backup and Recovery
NetBackup
  • V4's avatar
    V4
    13 years ago

    Joe

    Can you refer  this video

    https://www-secure.symantec.com/connect/videos/exchange-2010-sp2-grt-netbackup-75

    also read the transcript which has all the required permission for ex2k10.

    it's silent video

    In guide this permission were mentioned for GRT only. But to my personal experience this apply to NON GRT as well. Even many time symantec support have recommended  to us to follow this permissions.

    Check if it helps

    Also Incraese verbosity of client and make sure bpresolver, bpfis and bpbkar are created under logs

     

  • Will_Restore's avatar
    Will_Restore
    Level 6
    13 years ago

    12:18:30.311 [6940.6608] <16> rai_resolvePathName: Server failed to be found
    12:18:30.311 [6940.6608] <4> Resolver_Exchange::generate_TopologyList: No backup server found for database path \.
    12:18:30.311 [6940.6608] <16> Resolver_Exchange::generate_TopologyList: No databases in the file list were resolved to backup servers
     

     

    Solution



    Change the NetBackup client service logon account from LocalSystem to a Domain Administrator which is a member of the local administrator and Exchange 2010 Management role groups


     

    Article URL http://www.symantec.com/docs/TECH153708


     

     

  • JHeaton's avatar
    JHeaton
    Level 6
    13 years ago

    I've done that.  That part was in the pre-req documents that I went through.  The account I'm using is a member of:

    Domain Admins

    Builtin\Administrators

    Domain Users

    Organization Management

    Builtin\Users

     

    This account is also applied to the following services, based on a video from another thread here:

    Netbackup Client Service

    Netbackup Legacy Client Service

    Netbackup Legacy Network Service

     

    These settings are on all 3 of the nodes of the DAG.  Do they need to be on the master/media also?

  • V4's avatar
    V4
    Level 6
    13 years ago

    Joe

    Can you refer  this video

    https://www-secure.symantec.com/connect/videos/exchange-2010-sp2-grt-netbackup-75

    also read the transcript which has all the required permission for ex2k10.

    it's silent video

    In guide this permission were mentioned for GRT only. But to my personal experience this apply to NON GRT as well. Even many time symantec support have recommended  to us to follow this permissions.

    Check if it helps

    Also Incraese verbosity of client and make sure bpresolver, bpfis and bpbkar are created under logs

     

  • JHeaton's avatar
    JHeaton
    Level 6
    13 years ago

    Speed,

     

    Are you really talking about the Domain Controllers in your transcript?  Or do you mean the Exchange Servers?  It doesn't make sense if you're really meaning the domain controllers.

     

    By the way, that video and transcript are part of the documentation I was talking about above.

  • V4's avatar
    V4
    Level 6
    13 years ago

    Joe, it's for Exchange itself, i'll update the transcript. Thanx for spot. But did it helped?

  • JHeaton's avatar
    JHeaton
    Level 6
    13 years ago

    Your video/document is what I was using before.  However, I have gone through it again, just to make sure I was ok.  From what I can tell, I am, except for the No.Restrictions file?  I didn't see you do that in the video, but it's listed in the document.  What is that, is it needed, and what should the filename/type be?

    But, your video is based on backing up a standalone server.  I'm trying to backup a DAG.  Which is what I've shown above, when I pasted in my policy.  Do you see anything wrong in the policy I created?

     

     

  • JHeaton's avatar
    JHeaton
    Level 6
    13 years ago

    I got the backup working.  I had originally had the backup pointing to the passive copy only, and it wasn't working.  Once I pointed to the active copy, the backup went off.

     

    Testing restore next, but I'll open a new thread if I need to on that one.

     

    Thanks for the help Speed.