Exchange 2010 Granular Backup Failing, Status 71/4207
Good day all,
I just deployed a new Netbackup environment and need some assistance please. I apologise if this has already been asked but I cant seem to find anything with the same issue as what I am experiencing.
I have 2 x Exchange 2010 SP3CU11 boxes running on top of Windows Server 2008 R2 x64. The initial granular backup worked perfectly with no errors. I have done all the necessary config with the "Replace a level token" and added the user to the correct groups etc, however my Incrementals been trying to run and failing with the following errors in the job log;
<LOG1>
03/03/2016 16:20:06 - Critical bpbrm (pid=6424) from client server1.company.here: FTL - snapshot preparation failed - Error attempting to find volumes to snap., status 130
03/03/2016 16:20:06 - Critical bpbrm (pid=6424) from client server1.company.here: FTL - snapshot preparation failed - Error attempting to find volumes to snap., status 130
Could not fetch snapshot metadata or state files (4207)
</LOG1>
<LOG2>
03/03/2016 17:27:53 - Critical bpbrm (pid=5312) from client server1.company.here: FTL - snapshot preparation failed - Unable to backup Exchange database. It may not be mounted., status 71
03/03/2016 17:27:53 - Critical bpbrm (pid=5312) from client server1.company.here: FTL - snapshot preparation failed - Unable to backup Exchange database. It may not be mounted., status 71
Could not fetch snapshot metadata or state files (4207)
</LOG2>
<LOG3>
03/02/2016 18:00:27 - Critical bpbrm (pid=124166) from client server2.company.here: FTL - snapshot preparation failed - Unable to backup Exchange database. It may not be mounted., status 71
Could not fetch snapshot metadata or state files (4207)
</LOG3>
I have done the following;
- Checked the location "C:\Program Files\Veritas\Netbackup\online_util" to ensure that permissions are correct on the folder
- Restarted VSS on the client
- Checked that the DBs are in fact mounted in Exchange
- Forward and reverse records working ok with bpclntcmd
- Check the credentials for the Service Account that runs the Exchange Backup
- Checked that its in the correct groups and has the correct Local Security Settings
I dont understand how one backup performs perfectly and then anything after that does not complete successfully.
I look forward to your replies.
Thank you kindly!
- For sure VSS snapshot errors. All I can suggest is to check Event Viewer logs for VSS errors. And maybe use vssadmin commands to troubleshoot VSS.