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Spartacus81's avatar
Spartacus81
Level 6
11 years ago

Exchange 2010 GRT Restore

Friends, 

NBU 7.1.0.4 Exchange 2010 DAG

bet its going to be a detailed conversation. Exchange GRT restore is failing with the basic error and i have tried all the relevent technotes that are out there but no luck. all the permissions are there, mailbox is active can send and receive email. account that is using to backup the GRT level backup is okay as backups are running fine. but i can't seem to restore a mailbox. any suggestions would highly be appreicated as always.. call logged with symantec and as usual they have asked ton of logs.. 

09/10/2013 09:52:45 - begin Restore

09/10/2013 09:52:50 - restoring from image dag1_1370714571
09/10/2013 09:53:04 - Info bpbrm (pid=19847) SCCASARRAY.SPORTS.GOV.UK is the host to restore to
09/10/2013 09:53:04 - Info bpbrm (pid=19847) reading file list from client
09/10/2013 09:53:09 - connecting
09/10/2013 09:53:09 - Info bpbrm (pid=19847) start nbfsd on client
09/10/2013 09:53:09 - Info bpbrm (pid=19847) start nbgre on client
09/10/2013 09:53:13 - Info tar (pid=0) Restore started
09/10/2013 09:53:13 - connected; connect time: 0:00:00
09/10/2013 09:55:43 - Error bpbrm (pid=19847) from client SCCASARRAY.SPORTS.GOV.UK: ERR - unable to create object for restore: \\dag1\Microsoft Information Store\Standard DB\Database\grant.security [grant.security], rai error = 17
09/10/2013 09:55:44 - Error bpbrm (pid=19847) from client SCCASARRAY.SPORTS.GOV.UK: ERR - unable to create object for restore: \\dag1\Microsoft Information Store\Standard DB\Database\grant.security [grant.security]\Top of Information Store, rai error = 17
09/10/2013 09:55:46 - Error bpbrm (pid=19847) from client SCCASARRAY.SPORTS.GOV.UK: ERR - unable to create object for restore: \\dag1\Microsoft Information Store\Standard DB\Database\grant.security [grant.security]\Top of Information Store\Calendar, rai error = 17
09/10/2013 09:55:46 - Error bpbrm (pid=19847) from client SCCASARRAY.SPORTS.GOV.UK: ERR - unable to create object for restore: \\dag1\Microsoft Information Store\Standard DB\Database\grant.security [grant.security]\Top of Information Store\Calendar\Running Sports - PQQ Financial Evaluation discussion (conference call) <000000002ba9df5c999ec44d9c450e8a3769c61c070023b296efe75136469c66b243ee70162b000005311acc000007a25cc24b4393449ffe5ed5297c5c5c000001530fe30000>, rai error = 6
09/10/2013 09:55:46 - Error bpbrm (pid=19847) from client SCCASARRAY.SPORTS.GOV.UK: ERR - unable to create object for restore: \\dag1\Microsoft Information Store\Standard DB\Database\grant.security [grant.security]\Top of Information Store\Calendar\Audit ITT <000000002ba9df5c999ec44d9c450e8a3769c61c070023b296efe75136469c66b243ee70162b000005311acc000007a25cc24b4393449ffe5ed5297c5c5c000001530fe40000>, rai error = 6
09/10/2013 09:55:47 - Error bpbrm (pid=19847) from client SCCASARRAY.SPORTS.GOV.UK: ERR - unable to create object for restore: \\dag1\Microsoft Information Store\Standard DB\Database\grant.security [grant.security]\Top of Information Store\Calendar\Craig on Leave <000000002ba9df5c999ec44d9c450e8a3769c61c070023b296efe75136469c66b243ee70162b000005311acc000007a25cc24b4393449ffe5ed5297c5c5c000001530fe50000>, rai error = 6
7.1.x and Earlier
Backup and Recovery
Granular Restore Option
Linux
NetBackup
Restore
  • Spartacus81's avatar
    Spartacus81
    11 years ago

    Apologies for the late update friends been maxed out lately.. right the issue is resolved..

    1: Make sure your Exchange DAG dataselection is correct. Symantec recommends use the following format

    a.     Microsoft Exchange Database Availability Groups:\<DB NAME>

    OR

    b.     Microsoft Exchange Database Availability Groups:\dag1\Microsoft Information Store\<DB NAME>

    I have found the following technote which i found it quite helpful that has a tile Everything you need to know about GRT.

    http://www.symantec.com/business/support/index?page=content&id=HOWTO73076

    2: make sure the account you have setup is unique and all the commands to assign roles (EWSImpersonate) to that account runs successfully that are mentioned in the technote.

     

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  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    11 years ago

    This often happens when the account is also a domain admin account - this tends to over-ride the send as and receive as permissions, even though you have set them

    You need to double check that and the exchange permissions at the top level of exchange

    Take a look at the other backup account you have to see how that one is setup (though i think you said that one did not have a mail box)

     

  • Spartacus81's avatar
    Spartacus81
    Level 6
    11 years ago

    That account is used for some other purposes by SQL administrators and that doesnt have a mailbox. Its strange that the account am using backs up perfectly (GRT) but doesnt restore.  

    I will get my customer to rerun these command and i would see it myself whether they ran okay or not. 

    New-ManagementRole -Name EWSImpersonationRole -Parent ApplicationImpersonation

    New-ManagementRoleAssignment -Role EWSImpersonationRole -User #backupexchange EWSImpersonationRoleAssignment

    So just to be clear these commands needs to be run on the account that we are using to run the netbackup services under and that has the mailbox associated to it not that mailbox that we are restoing?

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    11 years ago

    It is the account used for the restore that needs all the rights - it has to have access and send / receive rights on all mailboxes etc.

    This give it the rights to restore any users mailbox / e-mails

  • Spartacus81's avatar
    Spartacus81
    Level 6
    11 years ago

    hi guys, sorry for the delayed response as my customer was on holidays for couple of weeks and so was i..

    right we have invetigated the issue further and have managed to get rid of the impersonate permission issue but now facing a different issue which is very strange. restore is now failing with err 13 file read failed and i found the following entries in the logs.,. any suggestions?

    =======================================================================

    1,51216,309,352,1258,1381842136065,17044,30840,0:,0:,28:_nbfs_initialize_link_file(),0,(28|A245:ERR - Unable to open _nbfsd_link_list_ file - Z:\backups\dag1\allusers\full\1381773788\_vv_SE-SC-VM-EX-010\Microsoft Exchange Database Availability Groups\dag1.SPORTS.GOV.UK\Microsoft Information Store\Standard DB\_nbfsd_link_list_0 - errno(13)

    |)

    1,51216,309,352,1259,1381842136065,17044,30840,0:,0:,21:_nbfs_view_populate(),0,(28|A50:ERR - Unable to initialize _nbfsd_link_list_ file

    |)

    1,51216,309,352,1260,1381842136065,17044,30840,0:,0:,21:_nbfs_folder_delete(),2,(28|A185:INF - deleting 'Z:\backups\dag1\allusers\full\1381773788\_vv_SE-SC-VM-EX-010\Microsoft Exchange Database Availability Groups\dag1.SPORTS.GOV.UK\Microsoft Information Store\Standard DB'

    |)

    1,51216,309,352,1261,1381842136065,17044,30840,0:,0:,21:_nbfs_folder_delete(),2,(28|A187:INF - deleting 'Z:\backups\dag1\allusers\full\1381773788\_vv_SE-SC-VM-EX-010\Microsoft Exchange Database Availability Groups\dag1.SPORTS.GOV.UK\Microsoft Information Store\Standard DB\*'

    |)

    1,51216,309,352,1262,1381842136081,17044,30840,0:,0:,21:_nbfs_folder_delete(),2,(28|A192:INF - deleting 'Z:\backups\dag1\allusers\full\1381773788\_vv_SE-SC-VM-EX-010\Microsoft Exchange Database Availability Groups\dag1.SPORTS.GOV.UK\Microsoft Information Store\Standard DB\TEST\*'

    |)

    0,51216,352,352,14,1381842136143,17044,30840,0:,59:nbfs_delta_file_link() failed: 11 (../GRECallback.cpp:1390),27:GRECallback::getVirtualView,1

    2,51216,352,352,15,1381842136159,17044,30840,0:,0:,0:,2,(5|)

    2,51216,352,352,16,1381842136159,17044,30840,0:,0:,0:,2,(5|)

    0,51216,309,352,1263,1381842136159,17044,30840,0:,61:+++ ENTERING 000000000012F248 +++ (../CFEObjProducer.cpp:286),20:CFEObjProducer::stop,6

    0,51216,309,352,1264,1381842136159,17044,30840,0:,72:Producer RAIProducer has been requested to stop (../CFECallback.cpp:101),26:CFECallback::stopRequested,4

    0,51216,309,352,1265,1381842136159,17044,30840,0:,60:--- EXITING 000000000012F248 --- (../CFEObjProducer.cpp:286),20:CFEObjProducer::stop,6

    1,51216,309,352,1266,1381842136159,17044,30840,0:,0:,21:_nbfs_folder_delete(),2,(28|A185:INF - deleting 'Z:\backups\dag1\allusers\full\1381773788\_vv_SE-SC-VM-EX-010\Microsoft Exchange Database Availability Groups\dag1.SPORTS.GOV.UK\Microsoft Information Store\Standard DB'

    |)

    1,51216,309,352,1267,1381842136174,17044,30840,0:,0:,21:_nbfs_folder_delete(),0,(28|A207:ERR - FindFirstFile(Z:\backups\dag1\allusers\full\1381773788\_vv_SE-SC-VM-EX-010\Microsoft Exchange Database Availability Groups\dag1.SPORTS.GOV.UK\Microsoft Information Store\Standard DB) failed, error = 2

    |)

    0,51216,352,352,17,1381842136174,17044,30840,0:,55:nbfs_view_delete() failed: 12 (../GRECallback.cpp:1352),30:GRECallback::deleteVirtualView,1

    1,51216,309,352,1268,1381842136174,17044,77016,0:,0:,29:_nbfs_mount_validate_thread(),2,(28|A31:INF - stopping validate thread

    |)

    1,51216,309,352,1269,1381842136174,17044,30840,0:,0:,14:nbfs_unmount(),2,(28|A30:INF - waiting for mount mutex

    |)

    1,51216,309,352,1270,1381842136174,17044,30840,0:,0:,14:nbfs_unmount(),2,(28|A131:INF - running command - "C:\Program Files\Veritas\NetBackup\bin\nbfs" umount -f -server rdx-sptgsr -port 7394 -cred 17A5873FE22...

    |)

    1,51216,309,352,1271,1381842136221,17044,30840,0:,0:,14:nbfs_unmount(),2,(28|A31:INF - response - EXIT_STATUS=0

    |)

    1,51216,309,352,1272,1381842136237,17044,30840,0:,0:,14:nbfs_unmount(),2,(28|A59:INF - looking for mount path: NBUFS_A_D9770952D259DF45_000

    |)

    1,51216,309,352,1273,1381842136237,17044,30840,0:,0:,14:nbfs_unmount(),2,(28|A57:INF - unmounted mount path: NBUFS_A_D9770952D259DF45_000

    |)

    0,51216,309,352,1274,1381842136237,17044,30840,0:,60:--- EXITING 000000000012F5B0 --- (../CFEObjProducer.cpp:187),32:CFEObjProducer::getNextIteration,6

    0,51216,309,352,1275,1381842136237,17044,30840,0:,52:+++ ENTERING 000000000012F520 +++ (../CFEObj.cpp:46),32:CFEObj::CFEObj(producer, marker),6

    0,51216,309,352,1276,1381842136237,17044,30840,0:,51:--- EXITING 000000000012F520 --- (../CFEObj.cpp:46),32:CFEObj::CFEObj(producer, marker),6

    0,51216,309,352,1277,1381842136237,17044,30840,0:,60:+++ ENTERING 000000000012F5B0 +++ (../CFEObjProducer.cpp:67),34:CFEObjProducer::objProducerHandoff,6

    0,51216,309,352,1278,1381842136237,17044,30840,0:,53:+++ ENTERING 000000000012F508 +++ (../CFEObj.cpp:509),18:CFEObj::objHandoff,6

    0,51216,158,352,250,1381842136237,17044,30840,0:,44:Object: RAIProducer (../RAIConsumer.cpp:124),24:RAIConsumer::objReceived,4

    0,51216,158,352,251,1381842136268,17044,30840,0:,52:<FROM BEDS>FS_RemoveFileSys (../BEDSContext.cpp:124),20:[fsys\shared]       ,1

    0,51216,158,352,252,1381842136268,17044,30840,0:,57:<FROM BEDS>EMSDB32.dll not found (../BEDSContext.cpp:124),20:[fsys\shared]       ,1

    0,51216,158,352,253,1381842136346,17044,30840,0:,135:<FROM BEDS>About to call MAPIUninitialize at e:\nicobar_nbu71\5541r\engine\fsys\mb2\agent\..\m2initfs.cpp(344) (../BEDSContext.cpp:124),20:[fsys\mb2]          ,1

    0,51216,158,352,254,1381842136361,17044,30840,0:,144:<FROM BEDS>Informational: De-initializing the BeDiskFind library 'BEDiskFind.dll' in SHADOW::DeInitBeDiskFindHelperApis (../BEDSContext.cpp:124),20:[fsys\shadow]       ,1

    0,51216,158,352,255,1381842136361,17044,30840,0:,132:<FROM BEDS>Informational: De-initializing the BeDisk library 'BeDisk.dll' in SHADOW::DeInitBeDiskHelperApis (../BEDSContext.cpp:124),20:[fsys\shadow]       ,1

    0,51216,158,352,256,1381842136393,17044,30840,0:,60:<FROM BEDS>  unloading bedsmbox.dll (../BEDSContext.cpp:124),20:[fsys\shared]       ,1

    0,51216,158,352,257,1381842136393,17044,30840,0:,60:<FROM BEDS>  unloading bedssql2.dll (../BEDSContext.cpp:124),20:[fsys\shared]       ,1

    0,51216,158,352,258,1381842136393,17044,30840,0:,60:<FROM BEDS>  unloading bedsmdoc.dll (../BEDSContext.cpp:124),20:[fsys\shared]       ,1

    0,51216,158,352,259,1381842136408,17044,30840,0:,62:<FROM BEDS>  unloading bedsshadow.dll (../BEDSContext.cpp:124),20:[fsys\shared]       ,1

    0,51216,158,352,260,1381842136439,17044,30840,0:,60:<FROM BEDS>  unloading bedssps2.dll (../BEDSContext.cpp:124),20:[fsys\shared]       ,1

    0,51216,158,352,261,1381842136439,17044,30840,0:,58:<FROM BEDS>  unloading bedsss.dll (../BEDSContext.cpp:124),20:[fsys\shared]       ,1

    0,51216,158,352,262,1381842136439,17044,30840,0:,62:<FROM BEDS>  unloading bedsadgran.dll (../BEDSContext.cpp:124),20:[fsys\shared]       ,1

    0,51216,158,352,263,1381842136471,17044,30840,0:,60:<FROM BEDS>  unloading bedssps3.dll (../BEDSContext.cpp:124),20:[fsys\shared]       ,1

    0,51216,158,352,264,1381842136517,17044,30840,0:,59:<FROM BEDS>  unloading bedsnt5.dll (../BEDSContext.cpp:124),20:[fsys\shared]       ,1

    0,51216,158,352,265,1381842136549,17044,30840,0:,60:<FROM BEDS>  unloading bedsxese.dll (../BEDSContext.cpp:124),20:[fsys\shared]       ,1

    0,51216,309,352,1279,1381842136673,17044,30840,0:,59:+++ ENTERING 000000000012F248 +++ (../CFEObjHandler.cpp:46),25:CFEObjHandler::objHandoff,6

    0,51216,309,352,1280,1381842136673,17044,30840,0:,53:+++ ENTERING 000000000012F1B8 +++ (../CFEObj.cpp:509),18:CFEObj::objHandoff,6

    0,51216,309,352,1281,1381842136673,17044,30840,0:,61:+++ ENTERING 000000000012F148 +++ (../CFEObjProducer.cpp:130),48:CFEObjProducer::objReturnedToProducerInterceptor,6

    0,51216,309,352,1282,1381842136673,17044,30840,0:,61:+++ ENTERING 000000000012F0D8 +++ (../CFEObjProducer.cpp:150),37:CFEObjProducer::objReturnedToProducer,6

    0,51216,309,352,1283,1381842136673,17044,30840,0:,60:--- EXITING 000000000012F0D8 --- (../CFEObjProducer.cpp:150),37:CFEObjProducer::objReturnedToProducer,6

    0,51216,309,352,1284,1381842136673,17044,30840,0:,60:--- EXITING 000000000012F148 --- (../CFEObjProducer.cpp:130),48:CFEObjProducer::objReturnedToProducerInterceptor,6

    0,51216,309,352,1285,1381842136689,17044,30840,0:,52:--- EXITING 000000000012F1B8 --- (../CFEObj.cpp:509),18:CFEObj::objHandoff,6

    0,51216,309,352,1286,1381842136689,17044,30840,0:,58:--- EXITING 000000000012F248 --- (../CFEObjHandler.cpp:46),25:CFEObjHandler::objHandoff,6

    0,51216,309,352,1287,1381842136689,17044,30840,0:,52:--- EXITING 000000000012F508 --- (../CFEObj.cpp:509),18:CFEObj::objHandoff,6

    0,51216,309,352,1288,1381842136689,17044,30840,0:,52:+++ ENTERING 000000000012F498 +++ (../CFEObj.cpp:65),15:CFEObj::~CFEObj,6

    0,51216,309,352,1289,1381842136689,17044,30840,0:,51:--- EXITING 000000000012F498 --- (../CFEObj.cpp:65),15:CFEObj::~CFEObj,6

    0,51216,309,352,1290,1381842136689,17044,30840,0:,59:--- EXITING 000000000012F5B0 --- (../CFEObjProducer.cpp:67),34:CFEObjProducer::objProducerHandoff,6

    0,51216,309,352,1291,1381842136689,17044,30840,0:,52:+++ ENTERING 000000000012F558 +++ (../CFEObj.cpp:65),15:CFEObj::~CFEObj,6

    0,51216,309,352,1292,1381842136689,17044,30840,0:,51:--- EXITING 000000000012F558 --- (../CFEObj.cpp:65),15:CFEObj::~CFEObj,6

    0,51216,309,352,1293,1381842136689,17044,30840,0:,60:--- EXITING 000000000012F678 --- (../CFEObjProducer.cpp:222),19:CFEObjProducer::run,6

    0,51216,309,352,1294,1381842136689,17044,30840,0:,42:Sending end report (../EngineMain.cpp:641),12:engineMainL1,4

    2,51216,352,352,18,1381842136689,17044,30840,0:,0:,0:,2,(5|)

    0,51216,311,352,25,1381842136814,17044,30840,0:,89:Sending to bpbrm: INF - GRE EXITING WITH STATUS = 13

  • Spartacus81's avatar
    Spartacus81
    Level 6
    11 years ago

    Apologies for the late update friends been maxed out lately.. right the issue is resolved..

    1: Make sure your Exchange DAG dataselection is correct. Symantec recommends use the following format

    a.     Microsoft Exchange Database Availability Groups:\<DB NAME>

    OR

    b.     Microsoft Exchange Database Availability Groups:\dag1\Microsoft Information Store\<DB NAME>

    I have found the following technote which i found it quite helpful that has a tile Everything you need to know about GRT.

    http://www.symantec.com/business/support/index?page=content&id=HOWTO73076

    2: make sure the account you have setup is unique and all the commands to assign roles (EWSImpersonate) to that account runs successfully that are mentioned in the technote.