Forum Discussion

NBU_13's avatar
NBU_13
Level 6
12 years ago

Exchange individual restore getting fail

******* Moved to new discussion from https://www-secure.symantec.com/connect/forums/netbackup-backup-grt-issue ****** Now, its running fine, I done test backup, but i try to restore individual mail...
7.5
Agent for Microsoft Exchange Server
Agents
Backup and Recovery
Granular Restore Option
NetBackup
Troubleshooting
  • Marianne's avatar
    Marianne
    12 years ago

    You need to tell us more about your restore attempt:

    Restore to same location or different location?
    If different, have you verified requirements and steps in NBU for Exchange manual?

    Please see troubleshooting steps for status 2810 in Status Code Guide:

    NetBackup status code: 2810

    Message: MS-Exchange policy restore error
    Explanation: An error caused the restore of the Exchange data to fail.
     
    RecommendedAction: Try the following possible solutions in the order presented:
    ■ Ensure that the client server list contains entries for the master server and
    any media servers that can be used during a backup or restore.
    ■ Examine the status or the progress log on the client for messages on why the
    restore failed. Also, check the All Log Entries report on the server.
    ■ Check ownership and permission of the Exchange instance that you restore
    and the directories where files are restored.
    ■ Verify the following log files depending on the type of restore being performed.
    All the log folders are located in the install_path\NetBackup\logs folder.
    ■ beds - All restore operations.
    ■ tar - All restore operations.
    Restores with Granular Recovery Technology (GRT):
    ■ nbfsd - This log appears on the client and the media server.
    ■ ncf - This log uses unified logging and appears on the destination client
    or proxy client.
    ■ ncflbc - This log is for nblbc.exe. It appears on the destination client or
    proxy client.
    ■ ncfgre - This log is for nbgre.exe. It appears on the destination client or
    proxy client.
    Instant Recovery and Instant Recovery off-host:
    ■ bpbkar - For off-host Instant Recovery restores, bpbkar logs on the alternate
    client.
    ■ bpfis - This log applies to Instant Recovery rollback restores. For off-host
    Instant Recovery backups, bpfis logs exist on both the primary and the
    alternate clients.
    ■ bppfi - For off-host Instant Recovery restores, bppfi logs on both the
    primary and the alternate clients.
    ■ Check the Exchange Server event viewer for Application and System messages
    related to the restore operation.
    ■ Connect to the server where Exchange is running and launch the restore from
    that server using the Backup, Archive, and Restore GUI.
    ■ Verify that you launched the restore correctly.
    See the NetBackup for Microsoft Exchange Server Administrator’s Guide.
    ■ Correct the problems that you find and retry the restore.

     

Marianne's avatar
Marianne
Level 6
12 years ago

You need to tell us more about your restore attempt:

Restore to same location or different location?
If different, have you verified requirements and steps in NBU for Exchange manual?

Please see troubleshooting steps for status 2810 in Status Code Guide:

NetBackup status code: 2810

Message: MS-Exchange policy restore error
Explanation: An error caused the restore of the Exchange data to fail.
 
RecommendedAction: Try the following possible solutions in the order presented:
■ Ensure that the client server list contains entries for the master server and
any media servers that can be used during a backup or restore.
■ Examine the status or the progress log on the client for messages on why the
restore failed. Also, check the All Log Entries report on the server.
■ Check ownership and permission of the Exchange instance that you restore
and the directories where files are restored.
■ Verify the following log files depending on the type of restore being performed.
All the log folders are located in the install_path\NetBackup\logs folder.
■ beds - All restore operations.
■ tar - All restore operations.
Restores with Granular Recovery Technology (GRT):
■ nbfsd - This log appears on the client and the media server.
■ ncf - This log uses unified logging and appears on the destination client
or proxy client.
■ ncflbc - This log is for nblbc.exe. It appears on the destination client or
proxy client.
■ ncfgre - This log is for nbgre.exe. It appears on the destination client or
proxy client.
Instant Recovery and Instant Recovery off-host:
■ bpbkar - For off-host Instant Recovery restores, bpbkar logs on the alternate
client.
■ bpfis - This log applies to Instant Recovery rollback restores. For off-host
Instant Recovery backups, bpfis logs exist on both the primary and the
alternate clients.
■ bppfi - For off-host Instant Recovery restores, bppfi logs on both the
primary and the alternate clients.
■ Check the Exchange Server event viewer for Application and System messages
related to the restore operation.
■ Connect to the server where Exchange is running and launch the restore from
that server using the Backup, Archive, and Restore GUI.
■ Verify that you launched the restore correctly.
See the NetBackup for Microsoft Exchange Server Administrator’s Guide.
■ Correct the problems that you find and retry the restore.