iptables on clients were disabled using:
etc/init.d/iptables stop
but the problem still exist.
symantec support asked me to do the following:
CLIENT CONNECTIVITY
After installation of netbackup and license keys on master and or media servers and installing client software we have to make sure we are able to communicate with clients on ports 1556(pbx),13724(vnetd), 13782(bpcd).
(bptestbpcd –client not responding)
(Ping client name from master or media not responding)
[root@BEC13-ENC1-1 ~]# netstat -a | more
netstat -at
tcp 0 0 *:bpcd *:* LISTEN
netstat –au
[root@BEC13-ENC1-1 ~]# netstat -lt
Active Internet connections (only servers)
Proto Recv-Q Send-Q Local Address Foreign Address State
tcp 0 0 *:sunrpc *:* LISTEN
tcp 0 0 localhost:38961 *:* LISTEN
tcp 0 0 *:veritas_pbx *:* LISTEN
tcp 0 0 *:57364 *:* LISTEN
tcp 0 0 localhost:arbortext-lm *:* LISTEN
tcp 0 0 *:bpcd *:* LISTEN
tcp 0 0 *:ssh *:* LISTEN
tcp 0 0 localhost:ipp *:* LISTEN
tcp 0 0 localhost:smtp *:* LISTEN
tcp 0 0 *:vnetd *:* LISTEN
tcp 0 0 *:amqp *:* LISTEN
tcp 0 0 *:sunrpc *:* LISTEN
tcp 0 0 *:33392 *:* LISTEN
tcp 0 0 *:veritas_pbx *:* LISTEN
tcp 0 0 *:ssh *:* LISTEN
tcp 0 0 localhost:ipp *:* LISTEN
tcp 0 0 localhost:smtp *:* LISTEN
[root@BEC13-ENC1-1 ~]#
These ports should be opened bi-directional between master and media server to the client. Make note of the outputs from netstat (alias server comes in as is very important). The aliases will usually need to be in hosts or DNS and bp.conf or server lists.
result :I'm waiting the customer to open the ports bi-directional
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1. ensured connectivity via ports 1556 and 13782 and 13724 from master server
telnet <media server> 13782 (Leave this connection and go to the client and run netstat commands)
**********************************
result:the connection opened with all ports from master server normally
on media server
for Unix - netstat -a |grep bpcd (look at server coming in is it the shortname, is it the FQDN or an alias that is not defined in the client bp.conf (Unix) or the server list (for windows)
for Windows - netstat -a |findstr bpcd (look at server coming in is it the shortname, is it the FQDN or an alias that is not defined in the client bp.conf (Unix) or the server list (for windows)
********************************
result :all hosts were added to bp.conf of the client
2. Same connectivity is necessary from the media server
If your are able to connect to the ports but still not able to connect there is likely a resolution issue sh check nslookup and hosts file entries.
Can also run a handy command to see if you are able to connect to the client from master or media server run:
/usr/openv/netbackup/bin/admincmd/bptestbpcd -client <clientname>
No response after time getting status 48Exit Status: 48 (client hostname could not be found)
Regards,