@kp-,
You're welcome for the reply. If you don't have those installed, I would recommend getting them installed as they are required. You should be able to check which Microsoft hotfixes are installed by running this command:
C:\Windows\System32>systeminfo 2>&1
You said this hasn't happened since the 22nd but you would watch out for it and report any updates.
1. Has bpbkar continued to fault, or have you found anything related that could be causing this?
As SymTerry mentioned, the fault seems to be VMware related and it's a client side log for NetBackup so it would seem that you are also using this combined master/media server as a VMware backup host.
Master/Media Server Name: (unknown)
> OS: Windows Server 2008 R2 Standard SP1 (x64)
> NB: 7.5.0.7
- Is this also a VMware backup host?
- What type of backup is running when bpbkar faults?
As for the application log, the filtered information is nice but it doesn't let us see what else might be going on around the same time. Additionally, the bpbkar log that you uploaded (032114.log) is from 03/21/2014 and you mentioned the there were errors but there are no faulting messages from bpbkar32.exe on the 21st to match.
Error 3/22/2014 1:36:34 AM Application Error 1000 (100) "Faulting application name: bpbkar32.exe, version: 7.500.713.1123, time stamp: 0x5291767f
Faulting module name: vixDiskLib.dll, version: 4.0.0.5024, time stamp: 0x513736a0
Exception code: 0xc0000005
Fault offset: 0x0000000000033a51
Faulting process id: 0x17c4
Faulting application start time: 0x01cf45a85512b13f
Faulting application path: C:\Program Files\Veritas\NetBackup\bin\bpbkar32.exe
Faulting module path: C:\Program Files\Common Files\VERITAS\VxMS\Shared\VDDK\bin\vixDiskLib.dll
Report Id: 1295204e-b19d-11e3-a53d-001517917d08"
Error 3/20/2014 10:00:56 PM Application Error 1000 (100) "Faulting application name: bpbkar32.exe, version: 7.500.713.1123, time stamp: 0x5291767f
Faulting module name: vixDiskLib.dll, version: 4.0.0.5024, time stamp: 0x513736a0
Exception code: 0xc0000005
Fault offset: 0x0000000000033a51
Faulting process id: 0x18c4
Faulting application start time: 0x01cf44c024f1f838
Faulting application path: C:\Program Files\Veritas\NetBackup\bin\bpbkar32.exe
Faulting module path: C:\Program Files\Common Files\VERITAS\VxMS\Shared\VDDK\bin\vixDiskLib.dll
Report Id: c8c8adea-b0b5-11e3-a53d-001517917d08"
With that being said...
2. What errors were you seeing and where were you seeing them?
3. Is this happening during a specific backup job? (catalog backup, vmware backup, etc)
On top of that, you mentioned McAfee and in the application logs you received a VSS error.
Error 3/19/2014 9:56:28 AM VSS 8194 None "Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
. This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {ae324443-baa4-492c-b5d2-b29d1fdca486}"
4. Have you tried disabling, or uninstalling, McAfee and just use Microsoft's software, and trying to reproduce the issue, or monitor to see if it faults again?
5. Please look into the vssadmin commands and report your findings.
C:\Windows\System32>vssadmin list writers
C:\Windows\System32>vssadmin list providers
C:\Windows\System32>vssadmin list shadows
On a site note, you also received a fault from bpfis back on the 10th, but I didn't see any other bpfis faults afterwards. I'll note it here below for reference:
Error 3/10/2014 7:35:07 PM Application Error 1000 (100) "Faulting application name: bpfis.exe, version: 7.500.713.1123, time stamp: 0x529176c6
Faulting module name: libfi_VMware.dll, version: 7.500.713.1123, time stamp: 0x5291763c
Exception code: 0xc0000005
Fault offset: 0x000000000001a0f0
Faulting process id: 0xb9c
Faulting application start time: 0x01cf3cd22ffea56d
Faulting application path: C:\Program Files\Veritas\NetBackup\bin\bpfis.exe
Faulting module path: C:\Program Files\Veritas\NetBackup\bin\libfi_VMware.dll
Report Id: c205f403-a8c5-11e3-a5c5-001517917d08"
Otherwise, I look forward to your answers and updates! =)
