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sheriff_e47's avatar
sheriff_e47
Level 5
12 years ago

Fibre Transport resources are not available

Hi All,

I'm facing problem to restore files: NBU status: 2075, EMM status: Fibre Transport resources are not available

the restore failed to recover the requested files  (5). I have restart NBU services a couple times to make sure everything is ok, but still it failed to restore the files. Have anyone experienced the same problem? Please help.
 
Here some of the detail:
May 6, 2013 7:02:30 AM - begin Restore
May 6, 2013 7:02:32 AM - number of images required: 1
May 6, 2013 7:02:32 AM - media needed: 000108
May 6, 2013 7:02:36 AM - restoring from image sapsmr_1367382170
May 6, 2013 6:52:20 AM - Error bptm (pid=27468) NBJM returned an extended error status: Fibre Transport resources are not available (2075)
May 6, 2013 6:52:21 AM - Error bptm (pid=27468) The following files/folders were not restored:
May 6, 2013 6:52:21 AM - Error bptm (pid=27468) UTF - /oracle/PSD/sapdata1/psd_13/test010513
May 6, 2013 7:02:42 AM - restored from image sapsmr_1367382170; restore time: 0:00:06
May 6, 2013 7:02:42 AM - Warning bprd (pid=5660) Restore must be resumed prior to first image expiration on Thu May 01 11:22:50 2014
May 6, 2013 7:02:42 AM - end Restore; elapsed time 0:00:12
May 6, 2013 7:02:37 AM - requesting resource 000108
May 6, 2013 7:02:38 AM - Waiting for scan drive stop HP.ULTRIUM5-SCSI.000, Media server: myssmrsldepxi
May 6, 2013 7:02:40 AM - granted resource  000108
May 6, 2013 7:02:40 AM - granted resource  HP.ULTRIUM5-SCSI.000
May 6, 2013 7:02:40 AM - requesting resource TRANSPORT
May 6, 2013 7:02:40 AM - Error nbjm (pid=15556) NBU status: 2075, EMM status: Fibre Transport resources are not available
the restore failed to recover the requested files  (5)
 
 
*The NBU client is 6.5 and NBU master is 7.0.1 , running on Solaris 10 64 bit
 
7.1.x and Earlier
Backup and Recovery
Error messages
NetBackup
Restore
Solaris
Troubleshooting
  • SilverLeaf's avatar
    SilverLeaf
    12 years ago
    • Install SAN client evaluation license key on master server (bpminlicense –add_keys)
    • Check the default preferences of FT

    bash-3.00# ./nbftconfig -getconfig -verbose

    Master Server      : XYZ

    Client Ports/Server: 2

    Clients/Target port: 2

    FT Preference      : preferred

    Backup Wait Time   : 15

    Restore Wait Time  : 5

     

    • Set the FT preference to “never”

     

    bash-3.00# ./nbftconfig -setconfig -ftpref never

    Defaults configured successfully

    • Recycle the NetBackup services and try restore again

6 Replies

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  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    This seems to be a 7.0.1 bug: http://www.symantec.com/docs/TECH144671

    Quick solution in bottom of TN:

    3 - Confirmed the 'Fibre Transport' branch is displayed under the master server's 'Host Properties':
    -> On the master server; opened the NetBackup Administration Console > Host Properties > Master Server > Properties
    -> The 'Fiber Transport' branch was listed and set to "Always"
    -> Changed the 'Fiber Transport' parameter to "Never" and cycled the NetBackup services

    Hope this helps.

  • sheriff_e47's avatar
    sheriff_e47
    Level 5
    12 years ago

    Just now, I opened Host Properties>Master Server>Properties, but there is no 'Fiber Transport' option. What do you suggest I should do? Thanks

  • sksujeet's avatar
    sksujeet
    Level 6
    12 years ago

    Please read the TN provided by Marianne again.

    You have to install the EEB to resolve this issue.

    Downloaded and installed the EEB (NB_7.0.1_ET2110878_1.zip) and ran the "eebinstaller.2110878.1.AMD64.exe" executable file

    and then step 3,4 and 5

    or I would suggest to update your master server to latest MP if you can't got to 7.5.0.4

  • sheriff_e47's avatar
    sheriff_e47
    Level 5
    12 years ago

    Oh, sorry for not noticing it. Ok, I'll try to installed the EEB first and the next step, then I'll let you know the result later. Thank you very much

  • SilverLeaf's avatar
    SilverLeaf
    12 years ago
    • Install SAN client evaluation license key on master server (bpminlicense –add_keys)
    • Check the default preferences of FT

    bash-3.00# ./nbftconfig -getconfig -verbose

    Master Server      : XYZ

    Client Ports/Server: 2

    Clients/Target port: 2

    FT Preference      : preferred

    Backup Wait Time   : 15

    Restore Wait Time  : 5

     

    • Set the FT preference to “never”

     

    bash-3.00# ./nbftconfig -setconfig -ftpref never

    Defaults configured successfully

    • Recycle the NetBackup services and try restore again