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vnroot's avatar
vnroot
Level 4
11 years ago

file read failed(13)

Hello,

 

Does anyone have a solutin about this issue?

 

02/07/2014 05:10:58 - Info nbjm(pid=21492) starting backup job (jobid=9093) for client JSS-DATA-S2, policy LD5_JSS_FILES_A, schedule Full  
02/07/2014 05:10:58 - Info nbjm(pid=21492) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=9093, request id:{61E0440F-85F6-4DBD-85C7-19072C59857F})  
02/07/2014 05:10:58 - requesting resource Any
02/07/2014 05:10:58 - requesting resource ld4-netbackup.NBU_CLIENT.MAXJOBS.JSS-DATA-S2
02/07/2014 05:10:58 - requesting resource ld4-netbackup.NBU_POLICY.MAXJOBS.LD5_JSS_FILES_A
02/07/2014 05:10:58 - granted resource ld4-netbackup.NBU_CLIENT.MAXJOBS.JSS-DATA-S2
02/07/2014 05:10:58 - granted resource ld4-netbackup.NBU_POLICY.MAXJOBS.LD5_JSS_FILES_A
02/07/2014 05:10:58 - granted resource NEMA40
02/07/2014 05:10:58 - granted resource HP.ULTRIUM5-SCSI.001
02/07/2014 05:10:58 - granted resource ld5-netbackup-hcart2-robot-tld-0
02/07/2014 05:10:59 - estimated 464298 Kbytes needed
02/07/2014 05:10:59 - Info nbjm(pid=21492) started backup (backupid=JSS-DATA-S2_1404274258) job for client JSS-DATA-S2, policy LD5_JSS_FILES_A, schedule Full on storage unit ld5-netbackup-hcart2-robot-tld-0
02/07/2014 05:10:59 - started process bpbrm (22696)
02/07/2014 05:11:05 - Info bpbrm(pid=22696) JSS-DATA-S2 is the host to backup data from     
02/07/2014 05:11:05 - Info bpbrm(pid=22696) reading file list for client        
02/07/2014 05:11:05 - connecting
02/07/2014 05:11:08 - Info bpbrm(pid=22696) starting bpbkar32 on client         
02/07/2014 05:11:08 - connected; connect time: 0:00:03
02/07/2014 05:11:10 - Error bpbrm(pid=22696) socket read failed, An existing connection was forcibly closed by the remote host.  (10054)
02/07/2014 05:11:13 - Info bpbkar32(pid=0) done. status: 13: file read failed       
02/07/2014 05:11:13 - end writing
file read failed(13)

  • Sure the client NBU version is up to date (7.6.0.1 or 7.6.0.2)?

    I have seen instances in the past where a similar issue was resolved with NBU patching (but that was back in NBU 6.5.x days).

    Another possibility is AntiVirus or other security software killing NBU processes.
    See http://www.symantec.com/docs/TECH56658 

    Because this seems to be the only client that is affected, you need to speak to system owners to find out what is different.
    Has NBU backup ever worked on this system?
    If so, when did it stop working?
    What has changed?

18 Replies

  • I have been upgarde netbackup from 7.5 to 7.6.0.1

    At this time, all master server and client is running on 7.6.0.1

     

  • FYI. 

    When i open netbackup client, and click "Select for backup"

    I am facing an issue. Please see attached image.

    I was remove and re-install netbackup client but still the same.

    Do you have any idea?

  • I cannot tell you what is killing NBU on this client.

    Have a look again at these points/questions in my earlier post:

    Another possibility is AntiVirus or other security software killing NBU processes.
    See http://www.symantec.com/docs/TECH56658 

    Because this seems to be the only client that is affected, you need to speak to system owners to find out what is different.
    Has NBU backup ever worked on this system?
    If so, when did it stop working?
    What has changed?

  • Is the backup of CIFS/SMB shares?

    Perhaps try:   http://www.symantec.com/business/support/index?page=content&id=TECH166496

    (note how this TN says that in rare cases it can also happen with SAN attached storage).

    You say client is W2003, which SP? Which x86/x64? Which Std, DC, Ent?

     

  • Oops - just seen that screen shot of NbWin - ignore my post.  Sorry.

  • Have previous backups to this client been successful? If so, there is the possibility of a DNS error.

    When a bpbkar is started the client does a reverse lookup on the master server to authenticate. If the reverse lookup fails the client terminates the connection. To verify reverse lookup run the following commands from the client.

     

    1.Install Path\Program Files\Veritas\Netbackup\bin > bpclntcmd -pn

    This command will query the Master server and ask Who Am I.

       The Output should return the client's correct name and ip address

     

    2.Install Path\Program Files\Veritas\Netbackup\bin > bpclntcmd -ip <ip address of master server>

      This command will do a reverse lookup on the master

    To circumvent DNS Errors Symantec recommends the use of /etc/hosts files for host name resolution