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nagavp's avatar
nagavp
Level 4
9 years ago

FT Media server configuration issue

Hi,

My master is in windows and media server is RHEL 6.3. I am trying to install FT media server. 

./nbftsrv_config -nbhba executes successfully, but when try the command ./nbhba -l, i am getting following output. 

 

0 ports recognized; 0 target mode ports; mode : driver in nbhba mode
Error #227: no entity was found

Not sure what went wrong here. 

From OS level, i can see HBA card. 

Media server has 2 Qlogic card and 1 emulex card. 

Please assist

7.6
Backup and Recovery
Linux
NetBackup
  • Nicolai's avatar
    Nicolai
    9 years ago

    Some things to check

    First verify the HBA you intend to use are listed in the hardware compatibility list:

    https://download.veritas.com/resources/content/live/SFDC/41000/000040791/en_US/nbu_76_hcl.html?__gda__=1450203356_e8a472154e474a5bb4ed12b98ef8feb1#fibre_transport_media_server_hbas-fibre_transport_media_server_-_vendor_compatibility

    • Then re-read the installation guide again - its not the best guide out there. I mayself made a couple of errors before I got it working.
    •  did the module load correctly (lsmod will tell) ?
    • Monitoring tools - e.g HP Insight Agents can prevent the nbftsrv_config -nbhba from unloading the fibrechannel driver. 

    ~Nicolai

5 Replies

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  • nbutech's avatar
    nbutech
    Level 6
    9 years ago

    Hello,

     

    You can have a look at this one if it helps

     

    https://www.veritas.com/support/en_US/article.TECH157474

  • nagavp's avatar
    nagavp
    Level 4
    9 years ago

    Thanks for your response. But the link that you have provided is not relevant to the issue what i have...

    I am not able to see any ports when i execute the command ./nbhba -l or ./nbhba -L

  • Nicolai's avatar
    Nicolai
    Moderator
    9 years ago

    Some things to check

    First verify the HBA you intend to use are listed in the hardware compatibility list:

    https://download.veritas.com/resources/content/live/SFDC/41000/000040791/en_US/nbu_76_hcl.html?__gda__=1450203356_e8a472154e474a5bb4ed12b98ef8feb1#fibre_transport_media_server_hbas-fibre_transport_media_server_-_vendor_compatibility

    • Then re-read the installation guide again - its not the best guide out there. I mayself made a couple of errors before I got it working.
    •  did the module load correctly (lsmod will tell) ?
    • Monitoring tools - e.g HP Insight Agents can prevent the nbftsrv_config -nbhba from unloading the fibrechannel driver. 

    ~Nicolai

  • Madhusudana's avatar
    Madhusudana
    Level 3
    9 years ago

    Check this TechNote.

    https://www.veritas.com/support/en_US/article.TECH130949

  • nagavp's avatar
    nagavp
    Level 4
    9 years ago

    Yes Nicolai, you are correct. The card is not supported. We have 2000 series which is not lisited in HCL... 2400 & 2500 series are supported as per HCL.. Thanks for your input..