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nilshoep's avatar
nilshoep
Level 2
6 years ago

Granular processing failed during Active Directory backup

Hi

I have a problem with Active Directory backup. During this backup I have the message:

11.07.2019 19:09:45 - Info bpbrm (pid=208846) from client hts010202.hdw.hdwgroup.net: TRV - Starting granular backup processing for (System State\Active Directory). This may take a while... 
11.07.2019 19:10:24 - Info bpbrm (pid=208846) from client hts010202.hdw.hdwgroup.net: TRV - Granular processing failed! 
11.07.2019 19:10:24 - Error bpbrm (pid=208846) from client hts010202.hdw.hdwgroup.net: ERR - Error encountered while attempting to get additional files for System State:\

The backup ended with error 1.

 Does anyone have an idea where to look or how to fix it?

regards

Nils

8
Windows Server 2016

7 Replies

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    • Lowell_Palecek's avatar
      Lowell_Palecek
      Level 6
      6 years ago

      The procedure in the support article also applies to NetBackup 8.1.1 and newer. The difference is that you don't need an EEB for it.

      However, this is only one possible reason for failure. It's worth checking through the setup steps as Marianne suggested. Do check the client bpbkar log to find what the actual failure is.

    • nilshoep's avatar
      nilshoep
      Level 2
      6 years ago

      Thank you very much

      The article helped me a lot. We use the version 8.1.1 and the temporary directory with the registry entries has helped.
      Greeting
      Nils
  • Marianne's avatar
    Marianne
    Level 6
    6 years ago

    Has it ever worked? 

    Have you configured everything for GRT as per the manual? 
    (Admin Guide I  -  Active Directory granular backups and recovery)

    • nilshoep's avatar
      nilshoep
      Level 2
      6 years ago

      Hi Marianne

      no it has never worked and i think i have configured all. NFS, Domainaccount for the Clientservice and Ports.
      Nils
      • Marianne's avatar
        Marianne
        Level 6
        6 years ago

        If it has never worked, I would sit with the Domain Admin and go through each step in the manual to check and validate all requirements.
        Most of the time we find that a single step has been missed in the process.

        The manual starts off with high-level steps, with reference to another section of the manual that contains the details:

        ■ The Network File System (NFS) must be installed on the media server and all
        Active Directory domain controllers or ADAM/LDS hosts.
        See “About installing and configuring Network File System (NFS) for Active
        Directory Granular Recovery” on page 1214.
        See “About configuring Services for Network File System (NFS) on Windows
        2012, 2012 R2, or 2016” on page 1215.
        See “About configuring Services for Network File System (NFS) on Windows
        2008 and 2008 R2” on page 1223.
        ■ The NetBackup Client Service must be configured to log on as an account with
        domain privileges.
        To perform granular backups and restores of the Active Directory, the NetBackup
        Legacy Client Service (bpinetd) must run under the domain administrator
        account on the Active Directory domain controller or ADAM server. By default,
        bpinetd runs under the Local System account.
        See “Configuring the NetBackup Client Service” on page 1148.
        For information on the media server platforms that support Granular Recovery
        Technology see the NetBackup compatibility lists on the Veritas NetBackup
        Hardware Compatibility List (HCL).

        If all config items have been checked and verified, you will need to dig into the logs to see where the process failed.