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Andy_Dodd's avatar
Andy_Dodd
Level 3
15 years ago

Media Erase


Product Version: Netbackup 6.5.4

Hi,

I am having a few problems trying to erase some old tapes to reuse them again. When I attempt to erase the media in the active monitor window I get a status code 98. 

In the job details window I receive this from the detailed status: 

10/12/2009 09:49:50 - begin Erase
10/12/2009 09:49:50 - started process bplabel (3508)
10/12/2009 09:49:50 - requesting resource Monthly:EPO091
10/12/2009 09:49:51 - Error nbjm(pid=2604) NBU status: 830, EMM status: No drives are available   
10/12/2009 09:49:53 - end Erase; elapsed time: 00:00:03
error requesting media (tpreq)(98) 

However, all tape drives in the library are empty.

Has any one come across a problem like this before?

Many Thanks
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  • Andy_Welburn's avatar
    Andy_Welburn
    15 years ago
    Appears to still have images on until the 17th, correct density. Notice it is imported, but that shouldn't make any difference as far as I'm aware.

    Only other thing, but again not sure if this will have any bearing on the issue, is that the drives are attached to a filer - I know in the 5.x days we used to have issues labelling tapes that were attached to ndmp hosts, they failed but not sure what the error was & we had to ensure that we only used media manager type drives for labelling. I could try here but all our ndmp attached drives are in use at the mo & it may not prove anything anyway.

    Have you managed to erase before? If so, any changes since?

    Do you need to erase? We just label new & let the old tapes recycle naturally or force early expiration of older tapes when we used to run short.

    Other than that I'm out of ideas at the moment.....& grasping at straws!

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  • Andy_Welburn's avatar
    Andy_Welburn
    Level 6
    15 years ago
    have they been used in this environment before?

    >> NBU status: 830, EMM status: No drives are available

    Indicates, possibly, NB is looking for a 'type' of drive that is not available so:

    Are the tapes the same density as the drives? (e.g. HCART, HCART3 etc)
  • Andy_Dodd's avatar
    Andy_Dodd
    Level 3
    15 years ago
    Yes the tapes have been used in the environment before.

    There has been no change of drives or media. As we only use LTO3 tapes and drives.

    Thanks
  • Andy_Welburn's avatar
    Andy_Welburn
    Level 6
    15 years ago
    points to either drive down or tape/drive/storage unit mis-configurations:

    STATUS CODE 830: "All compatible drive paths are down, but media is available".

    which references:

    STATUS CODE: 800, NetBackup 6.0 jobs are failing with Status 800 (resource request failed).

    Except the following, which mentions illegal characters in the media_id? Just wondering if the ":" in Monthly:EPO091 is an illegal character??

    STATUS CODE: 98, Backups fail with a status 98 "error requesting media (tpreq)".


    ***EDIT***
    Or am I reading the media_id incorrectly in your OP, as I was led to believe they were a maximum of 6 characters??
    Maybe needs re-labelling?

    ***EDIT #2***
    My bad!!!  Didn't realise it put the pool before the media_id so ignore that last bit.

  • Andy_Dodd's avatar
    Andy_Dodd
    Level 3
    15 years ago

    Tape Drives are up.

    C:\Program Files\VERITAS\Volmgr\bin>tpconfig -d
    Id  DriveName           Type   Residence
          SCSI coordinates/Path                                            Status
    ****************************************************************************
    0   AMXXX1               hcart3 TLD(0)  DRIVE=1
          nrst2a (AMxxx1)                                                  UP
    1   AMXXX2               hcart3 TLD(0)  DRIVE=2
          nrst2a (AMxxx2)                                                  UP

    Currently defined robotics are:
      TLD(0)     SCSI coordinates = {5,0,6,0}

    EMM Server = amarchive1

    Storage Units:

    C:\Program Files\VERITAS\NetBackup\bin\admincmd>bpstulist
    amarchive1-4mm 2 amarchive1 0 -1 12 2 0 "*NULL*" 0 1 1048576 *NULL* 0 1 0 0 0 0
    *NULL* amarchive1
    amarchive1-hcart3-robot-tld-0-XXXXX1 3 amarchive1 8 0 20 1 0 "*NULL*" 0 1 104857
    6 AMFAS1 0 1 0 0 0 0 *NULL* amarchive1
    amarchive1-hcart3-robot-tld-0-XXXXX2 3 amarchive1 8 0 20 1 0 "*NULL*" 0 1 104857
    6 AMFAS2 0 1 0 0 0 0 *NULL* amarchive1
    amarchive1disk 0 amarchive1 0 -1 -1 1 0 "R:\Netbackup" 1 1 524288 *NULL* 0 1 0 9
    8 80 0 amarchive1disk amarchive1

    Here is a lot more info about the failed job:

    C:\Program Files\VERITAS\NetBackup\bin>vxlogview -X "jobid=6455" -d all
    10/12/2009 09:49:50.997 [Debug] NB 51216 mds 143 PID:2472 TID:2772 File ID:111 [jobid=6455] 1 [allocateMedia] INITIATIN
    :
    10/12/2009 09:49:50.997 [Debug] NB 51216 mds 143 PID:2472 TID:2772 File ID:111 [jobid=6455] 1 [allocateMedia] masterSer
    er = amarchive1, client = , jobType = 24, capabilityFlags = 0, fatPipePreference = 0, statusOnly = 0
    10/12/2009 09:49:50.997 [Debug] NB 51216 mds 143 PID:2472 TID:2772 File ID:111 [jobid=6455] 1 [allocateMedia] MediaRequ
    st_Record: MediaServer = amarchive1, PreferredMediaServer = , MediaId = EPO091, MediaKey = 0, AssignedTime = 0, DriveNa
    e = , DrivePath = , PoolName = Monthly, Density = 20, RequiredNdmpTapeServer = , PreferredNdmpTapeServer = , MediaType
     2, MediaSubType = 0
    10/12/2009 09:49:51.044 [Diagnostic] NB 51216 nbrb 118 PID:3160 TID:3304 File ID:118 [jobid=6455] 1 V-118-108 [ResBroke
    _i::failOne] failing resource request ID {E96B309F-7C4C-432B-9CEE-B3314DF4EA30}, status 2005001
    10/12/2009 09:49:51.044 [Debug] NB 51216 mds 143 PID:2472 TID:2772 File ID:111 [jobid=6455] 1 [allocateMedia] EXIT INFO

    10/12/2009 09:49:51.044 [Debug] NB 51216 mds 143 PID:2472 TID:2772 File ID:111 [jobid=6455] 1 [allocateMedia] EXIT STAT
    S = 2005001 (EMM_ERROR_DriveUnavailable, No drives are available)

    10/12/2009 09:49:51.154 [Application] NB 51216 nbjm 117 PID:2604 TID:2736 File ID:117 [jobid=6455 parentid=0] [Error] V
    117-131  NBU status: 830, EMM status: No drives are available

    10/12/2009 09:49:53.435 [Diagnostic] NB 51216 nbjm 117 PID:2604 TID:2728 File ID:117 [jobid=6455 parentid=0] 1 V-117-23
     [MediaOpJob::terminateJob] terminated job, jobid=6455, status=830

    C:\Program Files\VERITAS\NetBackup\bin>

     

  • Andy_Dodd's avatar
    Andy_Dodd
    Level 3
    15 years ago
    I have been looking at a few of the other jobs and the ":" in question isnt being displayed in them, these are just normal backup jobs.

    However, if you look at the unifed log from the job ID the ":" doesn't appear.
  • shans's avatar
    shans
    Level 4
    15 years ago
    Are you able to perform Backup & Rstore operation with the same Tape drive ?
  • Andy_Welburn's avatar
    Andy_Welburn
    Level 6
    15 years ago
    this was "My bad" - didn't realised the detailed status for the erase was showing volume_pool:media_id so the ":" was a bit of a red-herring, sorry.
  • Andy_Dodd's avatar
    Andy_Dodd
    Level 3
    15 years ago

    I am able to perform back up and restores with no problems, just erasing tapes is causing problems.

    Thanks