Forum Discussion

EfrainVargas's avatar
15 years ago

"Microsoft Software Shadow Copy Provider" goes into a hung state i.e. "Stopping".

We have been having issues with certain Windows 2003 Systems (Both 32bit/64bit) failing backups when the "Microsoft Software Shadow Copy Provider" goes into a hung state i.e. "Stopping". We have hav...
  • Jimbo_H's avatar
    13 years ago

    I've solved this issue by deleting, then recreating the service.

    These are the specific steps:

    If the service is in the "stopping" state, kill the PID
       tasklist /svc | findstr swprv
       (it will respond with svchost.exe  #### swprv)
       issue the command    KILL  ####
       where #### is the number of the PID found above.
    Check that the "Microsoft Software Shadow Copy Provider" service has stopped.

    Now we will remove the service with the following command:

       sc delete swprv

    Refresh the Services view and the "Microsoft Software Shadwo Copy Provider" should be gone.
     

    Now we recreate the service as follows:

       regsvr32 /i swprv.dll

    Check that the service has been recreated.

    Test a systemstate backup.
    The service should start & stop as designed.