The engineer should have gone through the SRA file before sending to you, to make sure there are no unexpected issues.
Once you have the SRA file, you run NBCCR which will read in the SRA file and apply the fixes.
You then re-run NBCC and send it back, and the process is repeated until all issues are resolved.
1. This cycle can repeat numerous times, it is not possible to say how many 'goes' are needed, it depends on how many issues there are, how dissicult they are to fix, how the engineer approaches the problems etc ..
Persoanlly, if there are many issues, I breake them into groups (for example multiple tapes/ images but with the same problem) - fix the 'easy' ones first and then tackle the 'hard' ones.
If many issues, I would not advise a fellow TSW to try and fix them in one go, take it in sections.
2. The end result is not always to fix every issue, but to 'benchmark' the system so thatg any issues that 'might' remain are known and recorded.
Usually, apart from frozen tapes (that we can never advise to unfreeze unless you know why they were frozen) the other issues are fixed.
Martin