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albatroz19's avatar
albatroz19
Level 5
6 years ago

Nebtackup Catalog backup

Hi,

catalog's backup fail with this error:

Critical bptm (pid=208914) sts_close_handle failed: 2060057 OpenStorage Proxy Plugin Error
Critical bptm (pid=208914) cannot write image to disk, media close failed with status 2060057
Critical bptm (pid=208914) sts_get_image_prop failed: error 2060057: OpenStorage Proxy Plugin Error
Critical bptm (pid=208914) sts_close_handle failed: 2060057 OpenStorage Proxy Plugin Error
Critical bptm (pid=208914) cannot write image to disk, media close failed with status 2060057 OpenStorage Proxy Plugin Error
Critical bptm (pid=208914) sts_get_server_prop failed: error 2060057 OpenStorage Proxy Plugin Error
Critical bptm (pid=208914) sts_get_server_prop failed: error 2060057 OpenStorage Proxy Plugin Error
Info bptm (pid=208914) EXITING with status 87 <----------

 

I looked for this error on VOX forums, but i've not found about for this error on catalog backup. Please someone can help me?

Attached full log.

Thanks and Regards

 

7.7
Linux

15 Replies

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  • Marianne's avatar
    Marianne
    Level 6
    6 years ago

    So, the STU is Advanced Disk on Media Server media_srv_appl_1, right?

    You need bptm log (log level 3 or higher) on media_srv_appl_1 to troubleshoot. 

    • albatroz19's avatar
      albatroz19
      Level 5
      6 years ago

      Hi Marianne,

      yes, at this moment it's ADV disk but i tried also on msdp disk.
      I set the bptm log at level 5 verbose, but i see his logs last 08/17/19, i don't know why...

      Thanks and Regards

      • Marianne's avatar
        Marianne
        Level 6
        6 years ago

        The log that you posted shows bptm processes on media server media_srv_appl_1

        Is this the media server that you checked? 
        If bptm log folder exist on the media server, then there has to be something in the log for that day.

        I see this timestamp in your attachment: 1573136365 = 11/07/2019 @ 2:19pm

        So, I am expecting to see something in bptm log for 7 Nov on media server media_srv_appl_1.

        The only way to troubleshoot this is with media server bptm log.