Need assistance with 5230 appliance and ACSLS SL8500 configuration

Hi

From the process list, I can see you are missing acsssi process.

From a media server with ACSLS connection:

root 34406 1 0 Nov14 ? 00:00:34 /usr/openv/volmgr/bin/ltid
root 34412 1 0 Nov14 ? 00:00:48 vmd
root 34589 34406 0 Nov14 ? 00:00:08 acsd
root 34592 34406 0 Nov14 ? 00:00:14 avrd
root 34595 34589 0 Nov14 ? 00:00:01 acssel -s 13740
root 34642 34589 0 Nov14 ? 00:01:01 acsssi 13741

Try the following in vm.conf

ACS_TCP_RPCSERVICE
ACS_CSI_HOSTPORT = {acsls_server_name} 30031
ACS_SSI_INET_PORT = {acsls server_name} 30031

Then ensure ALL acsls related process are stopped/killed. Then start Netbackup again. 

Your appliance, is it multihomned e.g. does it have more than one network interface connected ?

PS: Yes, the update is missing the ACS_ prefix. Updated

Ignore the above post as I was having issues logging in.

With the help of Veritas support I was able to resolve this issue.

As I had mentioned earlier the absence of the acsssi process was an indication something was wrong.

When we restarted ltid and observed the acsssi debug long we saw the error message "unable to bind sicket to port 30031"

This was preventing the acsd service from firing off the acsssi process.

The issue lay within the vm.conf file.

ACS_SSI_SOCKET = ACSLSSERVER 30031

This socket has to be free and especially not configured to the firewall port.

After removing this line everything worked fine.