Need Urgent Help!!! Unable to obtain Query Server Acknowledge response, ACS status = 72, Status pending
Dear All,
Master server - 7.1.0.4 (windows)
Media server - 6.5.6 (Solaris 10)
ACS server - Solaris 10
I have ACLS server which connected to storagetek library and 4 media server out of which 3 are windows media server and 1 solaris server. Master server is on Windows.
Suddenly backup stop writing through the solaris media server with error robotic library is down but backup is running fine from other 3 media servers.
When I tried Robtest from solaris media server it is giving error :obtest will probably return an error:
acs_response() failed
Unable to obtain Query Server Acknowledge response, ACS status = 72, Status pending
Robotic test utility /usr/openv/volmgr/bin/acstest
returned abnormal exit status (1)
and drives connected to this media server are in AVR mode.
I checked all symatec blogs and add acls server name in vm.conf file. But still I am receiving error. Enable / Disable acsss, reboot the media server, acls server.
ATTACHED ACSS event and trace log.
No idea what is causing this issue.
I need your help As quickly as possible......
The errors in acsss_event log matches the errors seen in this TN: http://www.symantec.com/docs/TECH31526 for ACS Status 72.
Can ACSLS server communicate with media server IP address 57.33.0.232?
What does 'bpclntcmd -self' show on the media server?How many NICs in this media server?
If more than one, does each NIC/IP have a dedicated hostname?
Which hostname/IP is supposed to communicate with ACSLS?
Have you created ACS_SSI_HOSTNAME entry in vm.conf for the interface that should be used for ACSLS comms?If this IP address is on another subnet, does the 'defaultrouter' defined on ACSLS server provide a route to this IP address?
Can you media server and ACSLS server 'ping' one another?Can you confirm that RPC is running on the media server?